German-Speaking Field Service Dispatcher – Hybrid

Diebold Inc.; Warszawa; Hybrid; PLN 77,000 - 103,000; Full time

Benefits offered by this job

Private Medical Care

Cafeteria Program

Multisport Card

Life Insurance

Hybrid Work Model

26 Days Annual Leave

Learning & Development

International & Multicultural Environm

Employee Assistance Program

Employee Referral Program

Inclusive Culture

Job summary

Diebold Nixdorf in Warsaw is seeking a Field Service Dispatcher to bridge customers, field teams, and operations. You will coordinate appointments, monitor schedules, and dispatch technicians to meet SLAs while optimizing routes for efficiency.

Qualifications include 2–4 years in dispatch or related roles, with strong German and English communication. The role offers a hybrid work model and a comprehensive benefits package.

Qualifications

• Education or equivalent practical experience.
• 2–4 years of Field Service Dispatch or similar role; customer service or administrative support background also encouraged.
• Dispatching experience is preferred but not mandatory.

Responsibilities

• Support dispatch operations for your assigned region
• Monitor technician status and schedules to keep jobs on track
• Manage job pools, fill gaps, and reassign work to meet customer commitments
• Optimize routes for efficiency and on-time performance
• Handle appointment confirmations, rescheduling, and customer inquiries
• Update calendars and adjust assignments based on skills and priorities
• Anticipate obstacles and find prompt solutions
• Collaborate with your team and share feedback for continuous improvement.

Skills

German language

English

Education

Education or equivalent practical experience

Job description

Diebold Nixdorf in Warsaw is seeking a Field Service Dispatcher to bridge customers, field teams, and operations. You will coordinate appointments, monitor schedules, and dispatch technicians to meet SLAs while optimizing routes for efficiency.

Qualifications include 2–4 years in dispatch or related roles, with strong German and English communication. The role offers a hybrid work model and a comprehensive benefits package.