1st Level Service Desk Agent with Spanish

Diebold Inc.; Katowice; On-site; PLN 72,540 - 85,932; Full time

Benefits offered by this job

Contract of employment

Life insurance

Private medical care

26 days of holiday

Sport card

Employee referral programme

Job summary

A global technology firm is seeking a 1st Level Service Desk Agent with Spanish in Poland to provide excellent customer support. This role requires proficiency in Spanish and English, along with the ability to troubleshoot technical issues. The ideal candidate will have 0-2 years of experience and possess strong problem-solving skills. Join a multicultural team that values collaboration and offers opportunities for development, including a contract of employment and various employee benefits.

Qualifications

• 0-2 years in service desk support or strong customer service background.
• Proficiency in Spanish and business-level English.
• Eagerness to learn about tech and use helpdesk software.

Responsibilities

• Act as the first point of contact for customer service requests.
• Diagnose and resolve hardware and software issues.
• Keep customers informed and satisfied throughout process.
• Ensure high levels of customer satisfaction.

Skills

Customer service experience

Proficient in Spanish

Problem-solving skills

Basic technical troubleshooting

Job description

1st Level Service Desk Agent with Spanish

Poland

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Your next opportunity starts here!

We’re building our team of Spanish Service Level Agents for June. Join our talent pool today and be ready to step into a rewarding role when the doors open.

As a Level 1 Service Desk Agent, you will be the first point of contact for our valued customers, offering proactive, high-quality support. You’ll be empowered to solve technical challenges and enhance customer experiences in a fast-paced, rewarding role. Every day brings new challenges and opportunities to grow, with your contribution making a real difference. Here’s how:

Responsibilities

• Engage & Solve: Be the go-to expert for inbound customer service requests across multiple channels. Use your expertise to diagnose and resolve hardware and software issues, from password resets to software configurations.
• Troubleshoot & Support: Leverage remote tools to troubleshoot and analyze technical issues. When needed, you’ll elevate problems according to protocol, keeping customers informed and satisfied every step of the way.
• Collaborate & Communicate: Keep customers in the loop, ensuring clear communication and high engagement levels throughout the process. You’ll also be the one to update tickets and systems, ensuring that all actions are accurately recorded.
• Customer Satisfaction: Your goal is simple: delight the customer! You’ll take ownership of their experience, ensuring high levels of satisfaction and quick resolutions.

Qualifications

What We’re Looking For

To be successful in this role, you’ll need a blend of technical know-how and excellent communication skills. This isn’t just about answering tickets; it’s about making a difference for our customers. The ideal candidate will bring:

• Experience: 0-2 years in service desk support, or a solid background in customer service with a keen interest in tech.
• Languages: Proficient in both Spanish (written and spoken) and business-level English. Ability to communicate effectively with customers from diverse backgrounds.
• Tech‑Savvy: Comfort with basic technical troubleshooting and eagerness to learn. Experience with helpdesk software or remote tools is a plus.
• Problem Solver: You love challenges and have a keen eye for detail, ensuring issues are fully resolved in the most efficient way.

We offer

• Contract of employment
• Over 8,000 industry recognized trainings
• Various options of development
• Being part of a multicultural team
• Possibility to use foreign languages on a daily basis
• Teamworking and supportive atmosphere in our teams
• Life insurance
• Private medical care
• Sport card
• 26 days of holiday regardless seniority
• Possibility of hybrid work after the initial training phase
• Employee referral programme

Pay Transparency Statement

The monthly base salary range for this position is 6,500.00 PLN Gross to 7,700.00 PLN Gross.

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

#LI-PT1 #LI-Hybrid

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**