Multilingual Customer Support Specialist (Hungarian/English)

HCLTech; Poland; On-site; PLN 42,000 - 60,000; Full time

Job summary

HCLTech in Poland is seeking a Customer Service Support Specialist to resolve inquiries across voice and digital channels, maintain detailed records, and deliver empathetic, professional service that supports customer satisfaction and business success.

You will collaborate with teams across departments, stay updated on product knowledge, and follow approved workflows and escalation procedures to ensure timely resolutions while upholding HCLTech’s strong service standards.

Qualifications

• Proficiency in Hungarian (minimum C1) and English (minimum B2), both verbal and written.
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Responsibilities

• Independently manage and resolve customer inquiries across voice and digital channels, including product, order, and service-related requests.
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Skills

Hungarian (C1)

English (B2)

Interpersonal skills

Communication

Documentation

Multitasking

Problem solving

CRM basics

Education

High school diploma

Tools

Salesforce

Zendesk

Job description

HCLTech in Poland is seeking a Customer Service Support Specialist to resolve inquiries across voice and digital channels, maintain detailed records, and deliver empathetic, professional service that supports customer satisfaction and business success.

You will collaborate with teams across departments, stay updated on product knowledge, and follow approved workflows and escalation procedures to ensure timely resolutions while upholding HCLTech’s strong service standards.