Bilingual IT Service Desk Analyst (FR/EN/PL) – L1 Support

Infosys Poland; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Employee referral program bonus

Internal trainings online/onsite

Access to training platform

Private medical care at Medicover

Multisport card reimbursement

Group insurance

Well-being platform access with free心理

Charity, sports and well-being events

Job summary

Infosys Poland is seeking an L1 IT Service Desk Analyst fluent in French, English and Polish to provide first-line technical support. You will handle incidents, document updates, and ensure SLA compliance while communicating with clients across channels and escalating when needed.

The role requires at least 1 year in service desk or tech support, with familiarity in Windows/iOS/Android environments and basic networking.

Qualifications

• English, French and Polish at C1 level are essential for client communication.
• At least 1 year of work experience in Service Desk / Tech support providing remote assistance for laptops/desktops/LAN issues.
• Intermediate knowledge of iOS, Android, Windows Small Forms.
• Experience in busy ICT Service Desk environments with diagnostics and resolution.
• Basic networking knowledge and familiarity with security best practices.

Responsibilities

• Deliver first line support via the Service Desk and receive incidents/requests from multiple channels.
• Update incidents with detailed information and provide timely status updates to customers.
• Escalate issues or troubleshoot tickets according to escalation processes.
• Ensure SLAs are met or exceeded and maintain proper documentation on the account.
• Rotate shifts within 6:30-18:30 to cover service hours.

Skills

French (C1)

Polish (C1)

English (C1)

Desktop/Laptop support

VPN & Networking basics

Tools

Registry Fix

Patch upgrades

Virus protection

Security

Encryption techniques

VPN support

Job description

Infosys Poland is seeking an L1 IT Service Desk Analyst fluent in French, English and Polish to provide first-line technical support. You will handle incidents, document updates, and ensure SLA compliance while communicating with clients across channels and escalating when needed.

The role requires at least 1 year in service desk or tech support, with familiarity in Windows/iOS/Android environments and basic networking.