Spanish-Speaking Level 1 Service Desk Agent (Hybrid)

Diebold Inc.; Katowice; Hybrid; PLN 72,540 - 85,932; Full time

Benefits offered by this job

Contract of employment

Life insurance

Private medical care

26 days of holiday

Sport card

Employee referral programme

Job summary

A global technology firm is seeking a 1st Level Service Desk Agent with Spanish in Poland to provide excellent customer support. This role requires proficiency in Spanish and English, along with the ability to troubleshoot technical issues. The ideal candidate will have 0-2 years of experience and possess strong problem-solving skills. Join a multicultural team that values collaboration and offers opportunities for development, including a contract of employment and various employee benefits.

Qualifications

• 0-2 years in service desk support or strong customer service background.
• Proficiency in Spanish and business-level English.
• Eagerness to learn about tech and use helpdesk software.

Responsibilities

• Act as the first point of contact for customer service requests.
• Diagnose and resolve hardware and software issues.
• Keep customers informed and satisfied throughout process.
• Ensure high levels of customer satisfaction.

Skills

Customer service experience

Proficient in Spanish

Problem-solving skills

Basic technical troubleshooting

Job description

A global technology firm is seeking a 1st Level Service Desk Agent with Spanish in Poland to provide excellent customer support. This role requires proficiency in Spanish and English, along with the ability to troubleshoot technical issues. The ideal candidate will have 0-2 years of experience and possess strong problem-solving skills. Join a multicultural team that values collaboration and offers opportunities for development, including a contract of employment and various employee benefits.