Bilingual IT Service Desk Analyst - Hybrid Role

Tata Consultancy Services Limited; Województwo mazowieckie; Hybrid; PLN 42,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Sport's card (Multisport)

Private medical care for you and your

MyBenefit platform

Learning & development platforms

Job summary

Tata Consultancy Services Limited in Poland is hiring for a Service Desk Analyst to deliver first level IT support across desktop and mobile devices. You will handle incidents and service requests via phone, email, chat and web interfaces, guiding users with clear steps.

Join a global IT services leader offering a hybrid work model, competitive salary reviews, and opportunities to work with the latest technologies while developing skills in multilingual support and ITIL-aligned processes.

Qualifications

• Excellent written and verbal French communication.
• 1+ year of experience in customer care or IT service desk.
• Good written and verbal English communication.
• Minimum High School Degree; college studies in progress preferred.
• Ability to work in 24/7 shifts.
• Strong team player with analytical skills.

Responsibilities

• Provide first level IT support to customers across desktops, mobile computers and other devices.
• Assist users via telephone, email, voice mail, chat, web interface and other channels.
• Identify and solve software and hardware problems with step-by-step instructions.
• Provide advanced remote support to customers’ PC using remote tools.
• Communicate with team members, 2nd/3rd level teams and end-users to resolve incidents and meet SLAs.
• Log and manage all requests in ITSM tool, owning the ticket throughout its life cycle.
• Escalate unresolved cases to appropriate IT teams and ensure timely resolution.
• Log all contacts in English while handling calls in other languages.

Skills

French language skills (written and/or

English language skills (written and/o

Customer care / IT service desk exp

Education

High School Diploma

College/University degree or studies in progress

Job description

Tata Consultancy Services Limited in Poland is hiring for a Service Desk Analyst to deliver first level IT support across desktop and mobile devices. You will handle incidents and service requests via phone, email, chat and web interfaces, guiding users with clear steps.

Join a global IT services leader offering a hybrid work model, competitive salary reviews, and opportunities to work with the latest technologies while developing skills in multilingual support and ITIL-aligned processes.