HR Solutions Center Specialist III

McCormick & Company; Łódź; Sur place; PLN 71 000 - 87 000; Plein temps

Avantages offerts par ce poste

Healthcare (Medicover)

Annual bonus

Life insurance (UNUM)

Pension plan

Multisport card

Employee referral program

Employee assistance program

Employee discounts

Résumé du poste

McCormick & Company seeks a Solution Center Specialist III to deliver high-quality HR service and support to designated employee groups, handling inquiries of moderate complexity and resolving escalations while partnering with HR, Payroll and business stakeholders for a consistent employee experience.

The successful candidate will bring strong customer service, attention to detail, sound judgment, and a continuous-improvement mindset; they will participate in HR cycles and projects, identifying

Qualifications

• Experience in customer service, contact center, shared services, or related field.
• Experience supporting HR processes or employee services is preferred.
• Experience participating in projects or project teams.
• Strong communication, active listening, problem-solving, and relationship-building skills.
• High attention to detail, organization, and ability to manage multiple priorities.
• Demonstrated ability to work independently while collaborating effectively across teams.
• Customer-focused mindset, flexibility, and commitment to continuous improvement.
• Familiarity with HR systems, self-service tools, and case-management or contact-center technology is preferred.
• Other European language knowledge is an advantage.

Responsabilités

• Respond to employee and customer inquiries using HR technology, administrative systems, processes, and tools.
• Document service requests accurately and ensure timely, high-quality resolution in line with service standards and KPIs.
• Manage employee lifecycle administration with accuracy, confidentiality, and adherence to applicable controls and compliance requirements, including SOX where applicable.
• Independently resolve simple and moderate escalations; collaborate with peers and leaders on more complex matters.
• Conduct follow-up with employees and stakeholders to ensure cases are fully resolved and documented.
• Partner with HR Business Partners, managers, Payroll, HR Technology, and other teams to coordinate service delivery.
• Support annual, quarterly, and monthly HR cycles and assigned projects.
• Identify opportunities to improve processes, customer experience, and service delivery.
• Train and support new team members, share process knowledge, and help build capability across the Solutions Center team.

Connaissances

Customer service

Communication skills

Problem solving

Team collaboration

Description du poste

McCormick & Company seeks a Solution Center Specialist III to deliver high-quality HR service and support to designated employee groups, handling inquiries of moderate complexity and resolving escalations while partnering with HR, Payroll and business stakeholders for a consistent employee experience.

The successful candidate will bring strong customer service, attention to detail, sound judgment, and a continuous-improvement mindset; they will participate in HR cycles and projects, identifying