HR Solutions Center Specialist III – Employee Experience

McCormick & Company; Łódź; On-site; PLN 71,000 - 87,000; Full time

Benefits offered by this job

Healthcare (Medicover)

Annual bonus

Life insurance

Pension plan

Multisport Card

Employee shop discounts

Employee assistance program

Training platform access

Chill-out zone

Job summary

McCormick & Company in Łódź, Poland, seeks a customer-focused Solution Center Specialist III to deliver high-quality HR service and support to designated employee groups. This individual contributor role handles moderately complex inquiries, resolves escalations, and partners with HR, Payroll and business stakeholders to ensure a consistent employee experience.

The successful candidate brings strong customer service, attention to detail, sound judgment, and a continuous-improvement mindset.

Qualifications

• Experience in customer service, contact center, shared services, or related field.
• Experience supporting HR processes or employee services.
• Strong communication, active listening, problem-solving, and relationship-building skills.
• High attention to detail, organization, and ability to manage multiple priorities.
• Ability to work independently while collaborating effectively across teams.
• English proficiency required; other European languages are an advantage.

Responsibilities

• Respond to employee and customer inquiries using HR technology, administrative systems, processes, and tools.
• Document service requests accurately and ensure timely, high-quality resolution in line with service standards and KPIs.
• Manage employee lifecycle administration with accuracy, confidentiality, and adherence to applicable controls and compliance requirements, including SOX where applicable.
• Independently resolve simple and moderate escalations; collaborate with peers and leaders on more complex matters.
• Conduct follow-up with employees and stakeholders to ensure cases are fully resolved and documented.
• Partner with HR Business Partners, managers, Payroll, HR Technology, and other teams to coordinate service delivery.
• Support annual, quarterly, and monthly HR cycles and assigned projects.
• Identify opportunities to improve processes, customer experience, and service delivery.
• Train and support new team members, share process knowledge, and help build capability across the Solutions Center team.

Skills

Customer service

English language

Communication

Problem solving

Attention to detail

Team collaboration

HR processes

Multilingual

Job description

McCormick & Company in Łódź, Poland, seeks a customer-focused Solution Center Specialist III to deliver high-quality HR service and support to designated employee groups. This individual contributor role handles moderately complex inquiries, resolves escalations, and partners with HR, Payroll and business stakeholders to ensure a consistent employee experience.

The successful candidate brings strong customer service, attention to detail, sound judgment, and a continuous-improvement mindset.