HR Process Specialist III

McCormick & Company; Łódź; On-site; PLN 71,000 - 87,000; Full time

Benefits offered by this job

Healthcare (Medicover)

Annual bonus

Life insurance (UNUM)

Pension plan

Multisport card

Employee referral program

Employee assistance program

Employee discounts

Job summary

McCormick & Company seeks a Solution Center Specialist III to deliver high-quality HR service and support to designated employee groups, handling inquiries of moderate complexity and resolving escalations while partnering with HR, Payroll and business stakeholders for a consistent employee experience.

The successful candidate will bring strong customer service, attention to detail, sound judgment, and a continuous-improvement mindset; they will participate in HR cycles and projects, identifying

Qualifications

• Experience in customer service, contact center, shared services, or related field.
• Experience supporting HR processes or employee services is preferred.
• Experience participating in projects or project teams.
• Strong communication, active listening, problem-solving, and relationship-building skills.
• High attention to detail, organization, and ability to manage multiple priorities.
• Demonstrated ability to work independently while collaborating effectively across teams.
• Customer-focused mindset, flexibility, and commitment to continuous improvement.
• Familiarity with HR systems, self-service tools, and case-management or contact-center technology is preferred.
• Other European language knowledge is an advantage.

Responsibilities

• Respond to employee and customer inquiries using HR technology, administrative systems, processes, and tools.
• Document service requests accurately and ensure timely, high-quality resolution in line with service standards and KPIs.
• Manage employee lifecycle administration with accuracy, confidentiality, and adherence to applicable controls and compliance requirements, including SOX where applicable.
• Independently resolve simple and moderate escalations; collaborate with peers and leaders on more complex matters.
• Conduct follow-up with employees and stakeholders to ensure cases are fully resolved and documented.
• Partner with HR Business Partners, managers, Payroll, HR Technology, and other teams to coordinate service delivery.
• Support annual, quarterly, and monthly HR cycles and assigned projects.
• Identify opportunities to improve processes, customer experience, and service delivery.
• Train and support new team members, share process knowledge, and help build capability across the Solutions Center team.

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Job description

McCormick is seeking a customer-focused Solution Center Specialist III to deliver high-quality HR service and support to designated employee groups. This individual contributor role independently manages employee inquiries of moderate complexity, resolves escalations, supports employee lifecycle processes, and partners with HR, Payroll, and business stakeholders to deliver a consistent employee experience.

The successful candidate brings strong customer service, attention to detail, sound judgment, and a continuous-improvement mindset.

Key responsibilities

• Respond to employee and customer inquiries using HR technology, administrative systems, processes, and tools.
• Document service requests accurately and ensure timely, high-quality resolution in line with service standards and KPIs.
• Manage employee lifecycle administration with accuracy, confidentiality, and adherence to applicable controls and compliance requirements, including SOX where applicable.
• Independently resolve simple and moderate escalations; collaborate with peers and leaders on more complex matters.
• Conduct follow-up with employees and stakeholders to ensure cases are fully resolved and documented.
• Partner with HR Business Partners, managers, Payroll, HR Technology, and other teams to coordinate service delivery.
• Support annual, quarterly, and monthly HR cycles and assigned projects.
• Identify opportunities to improve processes, customer experience, and service delivery.
• Train and support new team members, share process knowledge, and help build capability across the Solutions Center team.

Candidate profile

• Experience in customer service, contact center, shared services, or related field.
• Experience supporting HR processes or employee services is preferred.
• Experience participating in projects or project teams.
• Strong communication, active listening, problem-solving, and relationship-building skills.
• High attention to detail, organization, and ability to manage multiple priorities.
• Demonstrated ability to work independently while collaborating effectively across teams.
• Customer-focused mindset, flexibility, and commitment to continuous improvement.
• Familiarity with HR systems, self-service tools, and case-management or contact-center technology is preferred.
• Other European language knowledge is an advantage.

Compensation: starting from PLN 79,000.00 per year STARTING SALARY

Final salary will be determined as part of any final offer and will consider factors such as skills, education, role-specific experience, and internal equity among current employees.

Eligible roles may also participate in one of McCormick’s Bonus Plans. In addition to a competitive compensation package, McCormick employees are eligible for our comprehensive Total Rewards programs, which include, but are not limited to:

• access to the learning platform and rich package of internal trainings
• company paid healthcare (Medicover)
• annual bonus
• life insurance (UNUM)
• pension plan
• co-financing for sport activities (Multisport Card)
• Medicover Sport
• employee referral program
• employee assistance program (psychological help, mindfulness)
• benefit Platform with variety of benefit options to select
• favorable prices for our products in the employee shop
• PPK

McCormick ensures compensation is determined in line with the principle of equal pay for work of equal value, regardless of gender.

First consideration will be given to employees who have been displaced from their jobs for positions with the same grade or lower. If there are no qualified candidates, all other employees will then be considered. No displaced employee will receive preferential consideration for a promotional opportunity.

McCormick may recruit external candidates concurrently in order to expedite the recruitment process. Qualified internal candidates submitting bids within the first ten (10) days of the job being posted will be considered before external candidates. Internal bids received after the tenth (10th) day will be considered along with external candidates.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.