Bilingual HR Service Specialist

McCormick & Company, Incorporated; Łódź; On-site; PLN 66,000 - 81,000; Full time

Benefits offered by this job

Healthcare (Medicover)

Profit sharing

Life insurance (UNUM)

Pension plan

Multisport Card

Medicover Sport

Employee assistance program

Job summary

McCormick & Company, Incorporated in Łódź, Poland seeks an HR Specialist to provide reliable, engaging HR service to designated employee groups. You will handle inquiries of simple to medium complexity using HR systems and processes, guiding cases to resolution in a compliant environment.

You will document activity, collaborate with HR, Payroll and partners, support onboarding and training, and participate in process improvements to deliver a consistent employee experience.

Qualifications

• Experience supporting HR processes or employee lifecycle services.
• Experience participating in project teams or supporting projects.
• Strong customer service mindset and commitment to delivering a positive employee experience.
• Excellent communication, active listening, problem-solving, and relationship-building skills.
• Strong attention to detail and ability to manage documentation accurately.
• Ability to work collaboratively in a multicultural, fast-paced environment.
• Ability to manage changing priorities and respond effectively to unexpected situations.
• Familiarity with HR processes, self-service systems, HR technology, or call center technology.
• English and French proficiency required.

Responsibilities

• Respond proactively to employee and customer inquiries using HR technology and administrative systems.
• Deliver accurate, timely, and engaging service in line with agreed service standards and KPI targets.
• Document all interactions and transactions in accordance with established procedures.
• Coordinate inquiries across employees, managers, HR Business Partners, Payroll, and other service teams.
• Ensure accurate administration and follow-through across employee lifecycle processes.
• Follow applicable controls, compliance requirements, and best practices, including SOX controls where applicable.
• Manage and resolve escalated cases independently where appropriate, partnering with team leaders and subject matter experts on complex matters.
• Conduct follow-up activities and service calls to ensure inquiries are resolved and closed effectively.
• Identify opportunities to improve processes and customer experience, supporting implementation of improvements.
• Support onboarding and training of new team members and share process knowledge across the team.
• Partner closely with Solutions Center, HR, Payroll, and other stakeholders to ensure services are delivered accurately and on time.

Skills

HR processes

Employee lifecycle

Customer service

Communication skills

Attention to detail

Multicultural teamwork

Prioritization

HR systems

English proficiency

French proficiency

Tools

HRIS

Payroll systems

Job description

McCormick & Company, Incorporated in Łódź, Poland seeks an HR Specialist to provide reliable, engaging HR service to designated employee groups. You will handle inquiries of simple to medium complexity using HR systems and processes, guiding cases to resolution in a compliant environment.

You will document activity, collaborate with HR, Payroll and partners, support onboarding and training, and participate in process improvements to deliver a consistent employee experience.