HR Operations Specialist with Romanian (m/f)

McCormick & Company; Łódź; Sur place; PLN 71 000 - 87 000; Plein temps

Avantages offerts par ce poste

Healthcare (Medicover)

Annual bonus

Life insurance (UNUM)

Pension plan

Multisport Card

Employee referral program

Employee assistance program

Résumé du poste

McCormick & Company is seeking a Solution Center Specialist II to deliver HR services to employees and customers in Poland. You will handle inquiries across channels, manage cases end-to-end, and collaborate with HR, payroll and cross-functional teams to ensure high-quality service delivery.

The role requires strong Polish, English, and Romanian language skills, plus a customer-focused mindset, attention to detail, and a drive for continuous improvement.

Qualifications

• Experience delivering service in HR or shared services is preferred.
• Strong communication and interpersonal skills are essential.
• Excellent problem-solving and attention to detail.
• Ability to manage multiple tasks and prioritize work.

Responsabilités

• Provide high-quality HR service delivery to employees and customers.
• Handle end-to-end case management with accurate documentation.
• Resolve low-to-medium complexity inquiries and escalate when needed.
• Ensure compliance with internal policies and SOX controls.
• Collaborate with HR, payroll and other stakeholders for smooth service.
• Support onboarding and training of new team members.
• Participate in knowledge sharing and cross-functional projects.
• Drive process improvements and contribute to new solutions.

Connaissances

Customer service

Communication

Problem-solving

Multitasking

Team collaboration

Ownership

Polish fluency

English & Romanian proficiency

Description du poste

We are looking for a highly motivated Solution Center Specialist II to join our MPS Solutions Center team. In this role, you will provide exceptional service delivery to employees and customers across designated groups, ensuring a seamless and engaging experience.

You will handle a variety of inquiries using multiple systems and tools, resolve issues efficiently, and collaborate closely with internal teams to deliver high-quality HR services. This position requires a strong customer service mindset, attention to detail, and a commitment to continuous improvement.

Key Responsibilities

• Deliver high-quality support by responding to employee and customer inquiries across various channels
• Manage end-to-end case handling, ensuring accurate documentation and timely resolution
• Handle and resolve inquiries of low to medium complexity, escalating issues when necessary
• Maintain compliance with internal policies, processes, and controls (including SOX)
• Collaborate with peers, HR teams, payroll, and other stakeholders to ensure smooth service delivery
• Support and resolve escalations, ensuring proper follow-up and closure
• Contribute to process improvements and support implementation of new solutions
• Participate in onboarding and training of new team members
• Engage in continuous learning and share knowledge within the team
• Work closely with Solutions Center and cross-functional teams to exchange knowledge
• Participate in projects and cyclical processes (monthly, quarterly, yearly)
• Act as a subject matter support for more complex inquiries
• Drive operational excellence and contribute to process optimization initiatives

Candidate’s profile

• Experience working in project teams or supporting project initiatives
• Strong knowledge of Polish labor law
• Strong communication and interpersonal skills
• Problem-solving mindset with attention to detail
• Ability to manage multiple tasks and work collaboratively in a team
• Customer-focused approach with a high level of ownership
• Fluency in Polish
• Experience in HR or shared services environment
• Understanding of HR processes and employee lifecycle
• Familiarity with HR systems and service delivery toolsExperience working in multicultural or remote environments
• English and Romanian proficiency are mandatory

Compensation: starting from PLN 79,000.00 per year STARTING SALARY

Final salary will be determined as part of any final offer and will consider factors such as skills, education, role-specific experience, and internal equity among current employees.

Eligible roles may also participate in one of McCormick’s Bonus Plans. In addition to a competitive compensation package, McCormick employees are eligible for our comprehensive Total Rewards programs, which include, but are not limited to:

• access to the learning platform and rich package of internal trainings
• company paid healthcare (Medicover)
• annual bonus
• life insurance (UNUM)
• pension plan
• co-financing for sport activities (Multisport Card)
• Medicover Sport
• employee referral program
• employee assistance program (psychological help, mindfulness)
• benefit Platform with variety of benefit options to select
• favorable prices for our products in the employee shop
• PPK

McCormick ensures compensation is determined in line with the principle of equal pay for work of equal value, regardless of gender.

First consideration will be given to employees who have been displaced from their jobs for positions with the same grade or lower. If there are no qualified candidates, all other employees will then be considered. No displaced employee will receive preferential consideration for a promotional opportunity.

McCormick may recruit external candidates concurrently in order to expedite the recruitment process. Qualified internal candidates submitting bids within the first ten (10) days of the job being posted will be considered before external candidates. Internal bids received after the tenth (10th) day will be considered along with external candidates.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.