HR Solutions Center Specialist III

McCormick & Company, Incorporated; Łódź; On-site; PLN 71,000 - 87,000; Full time

Benefits offered by this job

Internal trainings

Healthcare (Medicover)

Annual bonus

Life insurance

Pension plan

Sport benefit (Multisport)

Medicover Sport

Employee assistance program

Benefit platform

Employee product discounts

PPK

Job summary

McCormick & Company seeks a customer-focused Solution Center Specialist III to deliver high-quality HR service and support to designated employee groups in Poland. This role independently handles inquiries, resolves escalations, and supports employee lifecycle processes.

You will partner with HR, Payroll and business stakeholders to ensure a consistent employee experience, while driving process improvements and contributing to cross-functional projects.

Qualifications

• Experience in customer service, contact center, shared services, or related field.
• Experience supporting HR processes or employee services is preferred.
• Experience participating in projects or project teams.
• Strong communication, active listening, problem-solving, and relationship-building skills.
• High attention to detail, organization, and ability to manage multiple priorities.
• Demonstrated ability to work independently while collaborating effectively across teams.
• Customer-focused mindset, flexibility, and commitment to continuous improvement.
• Familiarity with HR systems, self-service tools, and case-management or contact-center technology is preferred.
• English proficiency required.
• Other European language knowledge is an advantage.

Responsibilities

• Respond to employee and customer inquiries using HR technology, administrative systems, processes, and tools.
• Document service requests accurately and ensure timely, high-quality resolution in line with service standards and KPIs.
• Manage employee lifecycle administration with accuracy, confidentiality, and adherence to applicable controls and compliance requirements, including SOX where applicable.
• Independently resolve simple and moderate escalations; collaborate with peers and leaders on more complex matters.
• Conduct follow-up with employees and stakeholders to ensure cases are fully resolved and documented.
• Partner with HR Business Partners, managers, Payroll, HR Technology, and other teams to coordinate service delivery.
• Support annual, quarterly, and monthly HR cycles and assigned projects.
• Identify opportunities to improve processes, customer experience, and service delivery.
• Train and support new team members, share process knowledge, and help build capability across the Solutions Center team.

Skills

Customer service

Communication

Active listening

Problem solving

Relationship building

Attention to detail

Organizational skills

Multitasking

Independent work

Teamwork

Continuous improvement

English proficiency

Tools

HR systems

Self-service tools

Case management

Job description

McCormick & Company seeks a customer-focused Solution Center Specialist III to deliver high-quality HR service and support to designated employee groups in Poland. This role independently handles inquiries, resolves escalations, and supports employee lifecycle processes.

You will partner with HR, Payroll and business stakeholders to ensure a consistent employee experience, while driving process improvements and contributing to cross-functional projects.