Bilingual HR Specialist (French) | Service Excellence

McCormick & Company; Łódź; On-site; PLN 66,000 - 81,000; Full time

Benefits offered by this job

Healthcare (Medicover)

Profit sharing

Life insurance (UNUM)

Pension plan

Multisport Card

Medicover Sport

Employee referral program

Employee assistance program

Job summary

McCormick & Company is hiring an HR Specialist to deliver reliable HR service to designated employee groups in Poland. You will respond to inquiries, document activity, and collaborate with HR, Payroll, and partners to resolve issues in a compliant environment.

The role emphasizes customer service, process improvements, and onboarding support, with compensation starting from PLN 73,500 per year and a comprehensive Total Rewards program. Fluency in English and French is required.

Qualifications

• Experience supporting HR processes or employee lifecycle services.
• Experience participating in project teams or supporting projects.
• Strong customer service mindset and commitment to delivering a positive employee experience.
• Excellent communication, active listening, problem-solving, and relationship-building skills.
• Strong attention to detail and ability to manage documentation accurately.
• Ability to work collaboratively in a multicultural, fast-paced environment.
• Ability to manage changing priorities and respond effectively to unexpected situations.
• Familiarity with HR processes, self-service systems, HR technology, or call center technology.
• English and French proficiency required.

Responsibilities

• Respond proactively to employee and customer inquiries using HR technology and administrative systems.
• Deliver accurate, timely, and engaging service in line with agreed service standards and KPI targets.
• Document all interactions and transactions in accordance with established procedures.
• Coordinate inquiries across employees, managers, HR Business Partners, Payroll, and other service teams.
• Ensure accurate administration and follow-through across employee lifecycle processes.
• Follow applicable controls, compliance requirements, and best practices, including SOX controls where applicable.
• Manage and resolve escalated cases independently where appropriate, partnering with team leaders and subject matter experts on complex matters.
• Conduct follow-up activities and service calls to ensure inquiries are resolved and closed effectively.
• Identify opportunities to improve processes and customer experience, supporting implementation of improvements.
• Support onboarding and training of new team members and share process knowledge across the team.
• Partner closely with Solutions Center, HR, Payroll, and other stakeholders to ensure services are delivered accurately and on time.

Skills

HR processes

Customer service

English & French

Communication

Attention to detail

Multicultural collaboration

Problem solving

Documentation

Priority management

Tools

HR systems

Call center tech

Job description

McCormick & Company is hiring an HR Specialist to deliver reliable HR service to designated employee groups in Poland. You will respond to inquiries, document activity, and collaborate with HR, Payroll, and partners to resolve issues in a compliant environment.

The role emphasizes customer service, process improvements, and onboarding support, with compensation starting from PLN 73,500 per year and a comprehensive Total Rewards program. Fluency in English and French is required.