HR Process Specialist III (m/f)

McCormick & Company, Incorporated; Łódź; On-site; PLN 71,000 - 87,000; Full time

Benefits offered by this job

Internal trainings

Healthcare (Medicover)

Annual bonus

Life insurance

Pension plan

Sport benefit (Multisport)

Medicover Sport

Employee assistance program

Benefit platform

Employee product discounts

PPK

Job summary

McCormick & Company seeks a customer-focused Solution Center Specialist III to deliver high-quality HR service and support to designated employee groups in Poland. This role independently handles inquiries, resolves escalations, and supports employee lifecycle processes.

You will partner with HR, Payroll and business stakeholders to ensure a consistent employee experience, while driving process improvements and contributing to cross-functional projects.

Qualifications

• Experience in customer service, contact center, shared services, or related field.
• Experience supporting HR processes or employee services is preferred.
• Experience participating in projects or project teams.
• Strong communication, active listening, problem-solving, and relationship-building skills.
• High attention to detail, organization, and ability to manage multiple priorities.
• Demonstrated ability to work independently while collaborating effectively across teams.
• Customer-focused mindset, flexibility, and commitment to continuous improvement.
• Familiarity with HR systems, self-service tools, and case-management or contact-center technology is preferred.
• English proficiency required.
• Other European language knowledge is an advantage.

Responsibilities

• Respond to employee and customer inquiries using HR technology, administrative systems, processes, and tools.
• Document service requests accurately and ensure timely, high-quality resolution in line with service standards and KPIs.
• Manage employee lifecycle administration with accuracy, confidentiality, and adherence to applicable controls and compliance requirements, including SOX where applicable.
• Independently resolve simple and moderate escalations; collaborate with peers and leaders on more complex matters.
• Conduct follow-up with employees and stakeholders to ensure cases are fully resolved and documented.
• Partner with HR Business Partners, managers, Payroll, HR Technology, and other teams to coordinate service delivery.
• Support annual, quarterly, and monthly HR cycles and assigned projects.
• Identify opportunities to improve processes, customer experience, and service delivery.
• Train and support new team members, share process knowledge, and help build capability across the Solutions Center team.

Skills

Customer service

Communication

Active listening

Problem solving

Relationship building

Attention to detail

Organizational skills

Multitasking

Independent work

Teamwork

Continuous improvement

English proficiency

Tools

HR systems

Self-service tools

Case management

Job description

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Position Overview

McCormick is seeking a customer-focused Solution Center Specialist III to deliver high-quality HR service and support to designated employee groups. This individual contributor role independently manages employee inquiries of moderate complexity, resolves escalations, supports employee lifecycle processes, and partners with HR, Payroll, and business stakeholders to deliver a consistent employee experience. The successful candidate brings strong customer service, attention to detail, sound judgment, and a continuous-improvement mindset.

Key responsibilities

• Respond to employee and customer inquiries using HR technology, administrative systems, processes, and tools.
• Document service requests accurately and ensure timely, high-quality resolution in line with service standards and KPIs.
• Manage employee lifecycle administration with accuracy, confidentiality, and adherence to applicable controls and compliance requirements, including SOX where applicable.
• Independently resolve simple and moderate escalations; collaborate with peers and leaders on more complex matters.
• Conduct follow-up with employees and stakeholders to ensure cases are fully resolved and documented.
• Partner with HR Business Partners, managers, Payroll, HR Technology, and other teams to coordinate service delivery.
• Support annual, quarterly, and monthly HR cycles and assigned projects.
• Identify opportunities to improve processes, customer experience, and service delivery.
• Train and support new team members, share process knowledge, and help build capability across the Solutions Center team.

Candidate profile

• Experience in customer service, contact center, shared services, or related field.
• Experience supporting HR processes or employee services is preferred.
• Experience participating in projects or project teams.
• Strong communication, active listening, problem-solving, and relationship-building skills.
• High attention to detail, organization, and ability to manage multiple priorities.
• Demonstrated ability to work independently while collaborating effectively across teams.
• Customer-focused mindset, flexibility, and commitment to continuous improvement.
• Familiarity with HR systems, self-service tools, and case-management or contact-center technology is preferred.
• English proficiency required.
• Other European language knowledge is an advantage.

Compensation: starting from PLN 79,000.00 per year STARTING SALARY

Final salary will be determined as part of any final offer and will consider factors such as skills, education, role-specific experience, and internal equity among current employees.

Eligible roles may also participate in one of McCormick’s Bonus Plans. In addition to a competitive compensation package, McCormick employees are eligible for our comprehensive Total Rewards programs, which include, but are not limited to:

• access to the learning platform and rich package of internal trainings
• company paid healthcare (Medicover)
• annual bonus
• life insurance(UNUM)
• pension plan
• co-financing for sport activities (Multisport Card)
• Medicover Sport
• employee assistance program (psychological help, mindfulness)
• benefitPlatform with variety ofbenefit options to select
• favorable prices for our products in the employee shop
• PPK

McCormick ensures compensation is determined in line with the principle of equal pay for work of equal value, regardless of gender.

First consideration will be given to employees who have been displaced from their jobs for positions with the same grade or lower. If there are no qualifiedcandidates, all other employees will then be considered. No displaced employee will receive preferential consideration for a promotional opportunity.

McCormick may recruit external candidates concurrentlyin order toexpedite the recruitment process. Qualified internal candidates submitting bids within thefirst ten (10) days of the job being posted will be considered before external candidates. Internal bids received after the tenth (10th) day will be consideredalong with external candidates.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

WHY WORK AT MCCORMICK?

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.