Head of UK & Western Europe Onboarding - AI-Driven Growth

Citi; Warszawa; Hybrid; PLN 341,000 - 581,000; Full time

Benefits offered by this job

Private Medical Care

Life Insurance

Parental Leave

Pension Plan (DC)

Employee Assistance Program

Job summary

Citi is seeking a strategic Head of UK & Western Europe CCB Onboarding to lead the Warsaw-based hub. You will shape onboarding for multiple countries, partner with cross‑functional teams, and drive AI-enabled workflow optimization while building leadership in Poland.

You will champion transformation programs, oversee client experience, and ensure delivery against ambitious growth and efficiency targets in a complex, global environment.

Qualifications

• Proven experience leading large, complex organizations.
• Experience delivering enterprise-wide transformation and change initiatives.
• Ability to influence senior stakeholders in highly matrixed environments.

Responsibilities

• Define and execute the onboarding strategy for the UK and Western Europe.
• Partner with senior leaders, sales, and product teams to drive growth and revenue.
• Lead end-to-end onboarding, from complex deals to account opening and maintenance.
• Drive transformation initiatives to improve onboarding productivity and scale.
• Develop future leaders and foster a culture of accountability and continuous improvement.

Skills

Leadership

Transformation

Change management

Stakeholder management

Strategic thinking

Commercial awareness

Digital / AI experience

Job description

Citi is seeking a strategic Head of UK & Western Europe CCB Onboarding to lead the Warsaw-based hub. You will shape onboarding for multiple countries, partner with cross‑functional teams, and drive AI-enabled workflow optimization while building leadership in Poland.

You will champion transformation programs, oversee client experience, and ensure delivery against ambitious growth and efficiency targets in a complex, global environment.