Client Onboarding Analyst

Citi Group; Warszawa; On-site; PLN 90,000 - 143,000; Full time

Benefits offered by this job

Private Medical Care Program

Life Insurance Program

Pension Plan contribution

Employee Assistance Program

Paid Parental Leave Program

Sport Card

Holidays Allowance

Special offers and discounts for emplo

Access to learning resources

Discretional annual performance bonus

Affinity networks and charity Initi

Job summary

Citi Group in Warsaw is seeking an onboarding professional to manage account opening, KYC, and client interactions for Cash Management products. You will coordinate with global teams to ensure a smooth onboarding experience and maintain strong client relationships.

The role requires 0–2 years in banking operations, strong English skills, and the ability to multitask in a high-volume environment. A proactive team player who can work independently is ideal.

Qualifications

• 0–2 years in Banking Operations, KYC, Finance, Legal Documentation review, Account Maintenance and related Cash management products preferred.
• Proficient in handling urgent and escalation cases and manage client and internal team expectations.
• Proficient knowledge of English.

Responsibilities

• Interact with customers and issue documentation; ensure accuracy and timely delivery.
• Lead onboarding and KYC processes; act as single point of contact for clients; coordinate with Global partners.
• Manage portfolio and cross-functional relationships; navigate multiple internal systems.
• Follow internal processes, regulations, and risk controls; maintain high standards of compliance.
• Build strong client relationships and communicate issues, needs and queries promptly and professionally.
• Provide end-to-end support for new customer requirements and initiatives; attend regular calls with clients.

Skills

Client interaction

KYC processing

Documentation review

English proficiency

Attention to detail

Tools

MS Office

Outlook

Job description

Team/Role Overview:

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Citi's Client Onboarding Team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

The Citi Commercial Bank Onboarding Team is responsible for account opening, account maintenance, technical integration, and onboarding of all Cash Management products across the Citi Treasury and Trade product suite. We are a team that is obsessed about providing a positive onboarding experience for our clients.

Responsibilities:

• Responsible for customer interaction, documentation issuance, review and system setups. Demonstrating high level of diligence, motivation, and organizational skills.
• Focuses on timely and accurate delivery of all account opening functions (Onboarding and KYC), as well as delivering superior customer service and resolution of customer issues by acting as the clients Single Point of Contact and engage with Global partners where necessary to meet our client's requirements.
• Performs day to day management of assigned portfolio, related processes and various types of project management in the account services space across multiple internal systems and tools, and managing cross-functional relationships with all teams.
• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices and maintains a strong culture of risk and controls
• Establishes and maintains close working relationship with clients and within internal team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
• Understands new customer requirements and ensure adequate E2E support to new customer requirements and initiatives.
• Attends regular conference calls with customers to provide updates on the onboarding and project status as required
• Owns client queries end to end using project management approach

Qualifications:

• 0-2 years of experience in Banking Operations, KYC, Finance, Legal Documentation review, Account Maintenance and related Cash management products preferred, exposure to Client interaction.
• Proficient in handling urgent and escalation cases and manage client and internal team expectations.
• Proficient knowledge of English
• Proficiency in European languages will be an asset
• Proven ability to establish and maintain business partnerships and client relationships
• Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment.
• Capable of multitasking and eager to learn multiple products in a challenging environment.
• Fast learner, strong attention to detail, and willingness to go extra mile.
• Strong investigative, problem solving and analytical skills
• Proficient in MS Office and Outlook

What we can offer you:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays AllowanceSport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Job Family Group: Customer Service

Job Family: Institutional Client Onboarding

Time Type: Full time

Primary Location Full Time Salary Range: 90 440,00 zł - 142 960,00 zł

Other Relevant Skills For complementary skills, please see above and/or con