Guest Experience Host – Front Desk & Concierge

MEININGER Hotels; Polska; On-site; PLN 45,000 - 58,000; Full time

Benefits offered by this job

Salary and tax-free surcharges

Extra vacation days

Volunteer days (Corporate Volunteering

Career growth opportunities

Travel opportunities

Staff events

Well-being platform

Job summary

MEININGER Kraków Centrum is seeking a Receptionist (f/m/d) to welcome guests, manage check-ins/check-outs, and provide local recommendations. The role requires a people-first attitude and the ability to work across day, evening, and night shifts in a dynamic hotel environment.

You will interact with guests in German and English, support invoicing and admin tasks, and may help with occasional F&B duties as part of a vibrant international team. Join us for growth in a hybrid hospitality setting.

Qualifications

• Experience in hotel or passion for HORECA industries
• Outgoing personality in dynamic environments
• Fluent German and English (A2–B1 min), other languages are a plus

Responsibilities

• Welcome, check-in and check-out processes to maximize guest satisfaction and occupancy
• Answer guests' inquiries and advise on local attractions and services
• Handle invoicing, hour registration, online reputation and quality checks
• Collaborate with the team and assist in F&B tasks during shifts
• Work flexible weekdays, weekends, day, evening and night shifts

Skills

German language

English language

People skills

Teamwork

Job description

MEININGER Kraków Centrum is seeking a Receptionist (f/m/d) to welcome guests, manage check-ins/check-outs, and provide local recommendations. The role requires a people-first attitude and the ability to work across day, evening, and night shifts in a dynamic hotel environment.

You will interact with guests in German and English, support invoicing and admin tasks, and may help with occasional F&B duties as part of a vibrant international team. Join us for growth in a hybrid hospitality setting.