Multilingual Front Desk Host — Guest Experience

MEININGER Hotels; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Attractive salary and tax-free surches

An extra day for every year with MEINI

2 extra paid leave days for Corporate/

Job summary

MEININGER Kraków Centrum is seeking hosts to deliver memorable guest experiences. You will welcome guests, orchestrate check-ins and check-outs, and assist with local activities and services.

Fluency in German and English is required (A2–B1 minimum). Occasionally you may help with F&B tasks and participate in a dynamic team across multiple shifts.

Qualifications

• You have your first working experience in the hotel, or you are passionate about HORECA industries.
• You possess an outgoing personality and enjoy working in a bustling dynamic environment, performing a variety of tasks.
• You are a people person, you like helping others and creating an unforgettable experience for our guests.
• You are a team player, ready to help your colleagues and tackle challenges together.
• You speak German and English fluently (solid A2-B1 level min.), any other languages are an advantage.

Responsibilities

• You act as a great host and create a memorable stay for our guests.
• You are in charge of the welcome and goodbye process from A to Z, managing check-ins and check-outs to optimise hotel occupancy.
• You respond to our guests' personal and phone inquiries and provide advice regarding local attractions, activities and additional services.
• You take care of operational and administrative tasks: invoicing, hour registration, online reputation management, quality checks etc.
• You work in a team and are ready to take on occasional tasks in the F&B area (breakfast, dinner, bar).
• You enjoy a diverse working environment and are flexible to work weekdays, weekends, day-, evening- and night shifts.

Job description

MEININGER Kraków Centrum

Full-ti,e

Are you a people person who wants to create and share memorable experiences with our guests?

Apply to MEININGER Kraków Centrum for a Receptionist (f/m/d).

MEININGER Hotels. Redifining hybrid hospitality.

We run more than 36 hotels in Europe's best cities—and counting!

YOUR TASKS

• You act as a great host and create a memorable stay for our guests
• You are in charge of the welcome and goodbye process from A to Z, managing check-ins and check-outs to create best experience for our guests and optimize hotel occupancy
• You respond to our guests' personal and phone inquiries and provide advice regarding local attractions, activities and additional services
• You take care of operational and administrative tasks: invoicing, hour registration, online reputation management, quality checks etc.
• You work in a team and are ready to take on occasional tasks in the F&B area (breakfast, dinner, bar)
• You enjoy a diverse working environment and are flexible to work weekdays, weekends, day-, evening- and night shifts
  
  

YOUR PROFILE

• You have your first working experience in the hotel, or you are passionate about HORECA industries
• You possess an outgoing personality and enjoy working in a bustling dynamic environment, performing a variety of tasks
• You are a people person, you like helping others and creating an unforgettable experience for our guests
• You are a team player, ready to help your colleagues and tackle challenges together
• You speak German and English fluently (solid A2-B1 level min.), any other languages are an advantage
  
  

What Meininger Offers

• Attractive salary and tax-free surcharges
• An extra day for every year with MEININGER (up to 5 days max.)
• 2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Program)
• Growth and development opportunities as part of an internationally expanding organization
• A dynamic, diverse team
• The occasional opportunity to travel to support new openings or exchange programs
• MEININGER Staff Nights Program and discounts for your family & friends
• Employee events and team activities: M-Days, winter parties, team building events
• Access to our well-being platform, offering personalized 1:1 sessions with certified psychologists and lifestyle experts in multiple languages for both MEININGER employees and their family members
• Mondly: Online language learning App
  
  

APPLICATION

We are enthusiastic hosts as diverse as our guests. Feels like you?

Send us your CV in Polish or English and get ready for your MEININGER journey!

We welcome candidates with diverse life preferences and from different backgrounds, cultures, and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.

STEP IN & EXPLORE our hotel here: MEININGER Kraków Centrum

Contact: Jakub List (Hotel Manager)

Remote Type

On Site