Guest Experience Host: Check-ins, Local Tips & Welcomes

Meininger Hotels Poland sp. Z.o.o.; Poland; On-site; PLN 36,000 - 50,000; Full time

Benefits offered by this job

Salary and tax-free surcharges

Extra vacation days (up to 5)

Growth opportunities

Staff events

Job summary

MEININGER Kraków Centrum is looking for a Receptionist to warmly welcome guests and manage check-ins/check-outs, ensuring a smooth and memorable stay. You will handle guest inquiries, provide local recommendations, and support daily operations including invoicing and time tracking in a busy, dynamic hotel environment.

Fluent German and English are preferred (A2–B1 min.). The role requires team collaboration and occasional F&B tasks, with shifts across weekdays, weekends and various times of day.

Qualifications

• First working experience in hotels or passion for HORECA industry.
• Fluent or strong working knowledge of German and English (A2–B1 level minimum).

Responsibilities

• Welcome guests and handle check-ins and check-outs to optimise occupancy.
• Answer guest inquiries and advise on local attractions and services.
• Handle invoicing, hour registration, online reputation checks and quality control.
• Collaborate with team and assist with occasional F&B tasks (breakfast, dinner, bar).
• Work across weekday/weekend, day/evening/night shifts as required.

Skills

People skills

Team player

Guest service

German language

English language

Education

Hotel/HORECA experience desired

Job description

MEININGER Kraków Centrum is looking for a Receptionist to warmly welcome guests and manage check-ins/check-outs, ensuring a smooth and memorable stay. You will handle guest inquiries, provide local recommendations, and support daily operations including invoicing and time tracking in a busy, dynamic hotel environment.

Fluent German and English are preferred (A2–B1 min.). The role requires team collaboration and occasional F&B tasks, with shifts across weekdays, weekends and various times of day.