Global Trade & Customer Service Specialist

CHIC BASIC POLAND sp. z o.o.; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

International work environment

Competitive salary based on experience

Stable and collaborative working环境

Job summary

CHIC BASIC POLAND sp. z o.o.

in Warsaw is seeking an Accounting and Administrative Assistant to manage orders, coordinate communications with customers, suppliers, freight forwarders, and logistics providers, and handle export documentation. The ideal candidate has 5+ years in customer service within import-export, strong English, a degree in a related field, and proficiency in Excel and ERP systems such as Comarch ERP Optima.

Qualifications

• Minimum 5 years of experience in a Customer Service role within an import-export company.
• Degree or Diploma in International Trade, International Business, Accounting, or related field.
• Good command of English, both written and spoken.

Responsibilities

• Manage customer orders from receipt to delivery.
• Coordinate daily communications with customers, suppliers, freight forwarders, and logistics providers.
• Prepare and manage export documentation and ensure compliance with international trade requirements.
• Monitor shipments and provide timely updates to customers.
• Handle customer inquiries, claims, and order-related issues professionally and efficiently.
• Collaborate with internal departments to ensure smooth order processing and customer satisfaction.
• Maintain accurate records and update ERP systems.
• Issuing and registering invoices in the ERP and providing the needed information to our accountants.

Skills

Customer service

Export documentation

International trade operations

English proficiency

ERP systems

Education

Degree or Diploma in International Trade, International Business, Accounting, or related field

Tools

Comarch ERP Optima

Microsoft Excel

Job description

CHIC BASIC POLAND sp. z o.o.

in Warsaw is seeking an Accounting and Administrative Assistant to manage orders, coordinate communications with customers, suppliers, freight forwarders, and logistics providers, and handle export documentation. The ideal candidate has 5+ years in customer service within import-export, strong English, a degree in a related field, and proficiency in Excel and ERP systems such as Comarch ERP Optima.