Global Customer Service & Operations Coordinator

Teoxane; Polska; Hybrid; PLN 90,000 - 110,000; Full time

Job summary

Teoxane Laboratories invites applications for a Customer Service Administrator role in Poland. You will oversee customer orders, update ERP/CRM pricing, and ensure accurate onboarding of new customers while monitoring stock and delivery performance.

The ideal candidate has 5+ years in a related role, strong English and Polish skills, and proficiency with ERP/CRM systems, Excel, Word, and Outlook. This position focuses on data integrity, reporting, and cross-team collaboration.

Qualifications

• Diploma in Business Administration/Management, Customer Service, or a relevant field.
• Minimum of 5 years of experience in a similar role.
• Proactive, flexible, with excellent communication skills, strong planning and organizational abilities.
• Knowledge of ERP and/or CRM systems.
• Proficiency in Excel, Word, and Outlook.
• Strong customer orientation and the ability to handle inquiries, resolve issues, and ensure customer satisfaction.
• Fluency in English & Polish (written and spoken).

Responsibilities

• Processing and oversight of customer orders in terms of timing, price, and quantities.
• Correctly assign offers for subsequent analysis to review ASP and profitability.
• Ensure proper processing of new customers onboarding.
• Update prices and rates in ERP and CRM and verify they are applied correctly.
• Review that customer associations and their rates have been managed correctly.
• Ensure proper management of stock in both warehouses.
• Follow up on customer deliveries and monitor the quality of the distribution service.
• Prepare close reporting (inventory, depreciation, sales closing, stock control across all warehouses, offer analysis and ASP check per product, invoice cost allocation).
• Prepare and execute the International Budget and forecast for the Logistics area.
• Manage internal and external audits, extracting information and explaining it to auditors.
• Control and procure packaging for order preparation.

Skills

Communication skills

Planning

Organizational abilities

Attention to detail

Customer orientation

Education

Diploma in Business Administration/Management

Tools

ERP systems

CRM systems

Excel

Word

Outlook

Job description

Teoxane Laboratories invites applications for a Customer Service Administrator role in Poland. You will oversee customer orders, update ERP/CRM pricing, and ensure accurate onboarding of new customers while monitoring stock and delivery performance.

The ideal candidate has 5+ years in a related role, strong English and Polish skills, and proficiency with ERP/CRM systems, Excel, Word, and Outlook. This position focuses on data integrity, reporting, and cross-team collaboration.