Customer Service & Logistics Specialist - 12 months temporary contract

Omya; Warszawa; On-site; PLN 70,000 - 90,000; Full time

Job summary

Omya Warszawa is seeking an experienced Customer Service Specialist to act as the key internal focal point for a dedicated customer portfolio, coordinating with sales reps to manage orders from entry to invoice and to prepare material and documentation.

You will organize freight, create offers with the Account Manager, ensure transport and labeling compliance, and collaborate with Warehouses, Logistics, Sales and Accounting to deliver top-notch service while handling inquiries and claims.

Qualifications

• Minimum 3 years of relevant professional experience in a Customer Service role.
• University degree.
• Profound service mindset / listen, analyze and anticipate to customer needs.
• Strong communication skills.
• Good English (spoken and written) and fluent Polish.
• High reliability and motivation.
• Flexible and dynamic; team player.
• Experience with ERP systems and order processing (SAP highly desired).
• Adequate user knowledge of MS Office products.

Responsibilities

• Key internal focal point for a dedicated customer portfolio, in very close cooperation with the responsible sales representative(s).
• Full A-Z responsibility for customer orders (from order entry to invoice – all order types).
• Contacting external partners in order to prepare material and documentation.
• Organize and monitor of freight.
• Calculating and creating offers (internal system) and sending offers to customers in cooperation with the relevant Account Manager.
• Assure the compliance of transport, labelling, documents, special markings if/when needed.
• Guarantee optimal service to the customers through close cooperation with Warehouses, Logistics, Sales force and Accounting.
• Respond prompt to all customers inquiries (samples, documentation requests, product inquiries, prices, etc).
• Administrative handling and follow-up of claims in close cooperation with the sales staff and quality manager.
• Develop a good relationship with the distributors.

Skills

Customer service mindset

Strong communication skills

English (spoken and written)

Polish (fluent)

Team player

Reliability

Flexibility

Education

University degree

Tools

SAP

MS Office

Job description

Scope of responsibilities:

• Key internal focal point for a dedicated customer portfolio, in very close cooperation with the responsible sales representative(s).
• Full A-Z responsibility for customer orders (from order entry to invoice – all order types).
• Contacting external partners in order to prepare material and documentation.
• Organize and monitor of freight.
• Calculating and creating offers (internal system) and sending offers to customers in cooperation with the relevant Account Manager.
• Assure the compliance of transport, labelling, documents, special markings if/when needed.
• Guarantee optimal service to the customers through close cooperation with Warehouses, Logistics, Sales force and Accounting.
• Respond prompt to all customers inquiries (samples, documentation requests, product inquiries, prices, etc).
• Administrative handling and follow-up of claims in close cooperation with the sales staff and quality manager.
• Develop a good relationship with the distributors.

Requirements:

• Minimum 3 years of relevant professional experience (Customer Service role).
• University degree.
• Profound service mindset / know how to listen, analyze and anticipate to customer needs.
• Strong communication skills.
• Good English skills (spoken and written) and fluent in Polish (local language).
• High reliability and motivation.
• Flexible + dynamic; Team player.
• Experience in working with ERP systems and order processing (SAP highly desired).
• Adequate user knowledge of all MS Office products.