Global Salesforce Service Cloud Product Owner

Sii Poland; Toruń; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland is seeking a Product Owner / Product Manager with strong Salesforce Service Cloud experience to lead product development for employee, manager and operations experiences. You will manage the backlog, define priorities with business stakeholders, and shape the product vision and roadmap across international teams.

You will translate user needs into functional requirements, drive cross-country collaboration, and monitor adoption to identify improvements.

Qualifications

• 4+ years in Product Owner/PM/Business Analyst/Salesforce consultant with business focus.
• Hands-on Salesforce Service Cloud experience.
• Backlog management and prioritisation with stakeholders.
• Workshop facilitation and requirements gathering.
• Bridge between business and tech teams.
• Familiar with Agile methodologies and product teams.
• Excellent English and Polish communication in an international setting.

Responsibilities

• Developing and improving Salesforce-based products, esp. Service Cloud.
• Manage product backlog and set priorities with business stakeholders.
• Co-create product vision, roadmap and strategic direction.
• Analyze user needs and translate to business/functional requirements.
• Coordinate with stakeholders across teams and countries.
• Monitor product adoption, collect feedback, identify improvements.
• Support rollout of new features and change adoption.

Skills

Product Ownership

Stakeholder management

Agile

Requirements gathering

English

Polish

Tools

Salesforce Service Cloud

SOQL (nice-to-have)

Job description

Sii Poland is seeking a Product Owner / Product Manager with strong Salesforce Service Cloud experience to lead product development for employee, manager and operations experiences. You will manage the backlog, define priorities with business stakeholders, and shape the product vision and roadmap across international teams.

You will translate user needs into functional requirements, drive cross-country collaboration, and monitor adoption to identify improvements.