Global Airfreight Control Tower Lead

APM Terminals; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Company Pension Plan

Capital Forming Benefit

Life & Accident Insurance

Transportation Ticket (Deutschlandt 票

Bike Leasing

Health Club Allowance

Employee Assistance Program

Global Referral Program

Global Maternity Program

Role Specific Benefits

Job summary

Maersk in Poland is seeking an Airfreight Control Tower Operator to monitor, coordinate, and manage international airfreight shipments from booking to final delivery. You will be the central point of contact between customers, carriers, origin and destination stations, and internal stakeholders to ensure service excellence and timely resolutions.

You will support operational visibility, track KPIs, and drive continuous improvement while handling multiple shipments in a fast-paced environment.

Qualifications

• Education & experience: Bachelor's degree and/or experience in the Forwarding industry is an advantage.
• Fluently English both written and verbally.
• Proficiency in Microsoft Office, particularly Excel and Power BI.
• Data analysis and reporting capabilities.
• Familiarity with transportation management systems (TMS), cargo tracking platforms, and ERP systems is an advantage.

Responsibilities

• Monitor airfreight shipments from booking through final delivery.
• Track milestones and manage transportation events.
• Ensure adherence to transit times and customer SOPs.
• Maintain accurate shipment status updates in TMS.
• Provide proactive communication on progress and delays.
• Identify disruptions and execute contingency plans.

Skills

English fluency

Excel

Power BI

Data analysis

TMS familiarity

Education

Bachelor's degree

Forwarding industry experience

Tools

TMS

Cargo tracking platforms

ERP systems

Job description

Maersk in Poland is seeking an Airfreight Control Tower Operator to monitor, coordinate, and manage international airfreight shipments from booking to final delivery. You will be the central point of contact between customers, carriers, origin and destination stations, and internal stakeholders to ensure service excellence and timely resolutions.

You will support operational visibility, track KPIs, and drive continuous improvement while handling multiple shipments in a fast-paced environment.