Control Tower Operator

APM Terminals; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Company Pension Plan

Capital Forming Benefit

Life & Accident Insurance

Transportation Ticket (Deutschlandt 票

Bike Leasing

Health Club Allowance

Employee Assistance Program

Global Referral Program

Global Maternity Program

Role Specific Benefits

Job summary

Maersk in Poland is seeking an Airfreight Control Tower Operator to monitor, coordinate, and manage international airfreight shipments from booking to final delivery. You will be the central point of contact between customers, carriers, origin and destination stations, and internal stakeholders to ensure service excellence and timely resolutions.

You will support operational visibility, track KPIs, and drive continuous improvement while handling multiple shipments in a fast-paced environment.

Qualifications

• Education & experience: Bachelor's degree and/or experience in the Forwarding industry is an advantage.
• Fluently English both written and verbally.
• Proficiency in Microsoft Office, particularly Excel and Power BI.
• Data analysis and reporting capabilities.
• Familiarity with transportation management systems (TMS), cargo tracking platforms, and ERP systems is an advantage.

Responsibilities

• Monitor airfreight shipments from booking through final delivery.
• Track milestones and manage transportation events.
• Ensure adherence to transit times and customer SOPs.
• Maintain accurate shipment status updates in TMS.
• Provide proactive communication on progress and delays.
• Identify disruptions and execute contingency plans.

Skills

English fluency

Excel

Power BI

Data analysis

TMS familiarity

Education

Bachelor's degree

Forwarding industry experience

Tools

TMS

Cargo tracking platforms

ERP systems

Job description

Benefits

• Company Pension Plan
• Capital Forming Benefit
• Life & Accident Insurance
• Transportation Ticket (Deutschlandticket)
• Bike Leasing
• Health Club Allowance
• Employee Assistance Program
• Global Referral Program
• Global Maternity Program
• Role Specific Benefits

The Airfreight Control Tower Operator is responsible for the proactive monitoring, coordination, and management of international airfreight shipments throughout the transportation lifecycle. Acting as the central point of contact between customers, carriers, origin and destination stations, and internal stakeholders, the Control Tower Operator ensures operational excellence, visibility, service compliance, and timely resolution of shipment exceptions. The role requires strong analytical skills, customer focus, operational expertise, and the ability to manage multiple shipments and stakeholders simultaneously in a fast-paced logistics environment.

Key Responsibilities

Shipment Monitoring & Visibility

• Monitor airfreight shipments from booking through final delivery.
• Track and manage shipment milestones and transportation events.
• Ensure adherence to agreed transit times and customer-specific SOPs.
• Maintain accurate shipment status updates within transportation management systems.
• Provide proactive communication regarding shipment progress and potential delays.

Exception Management

• Identify transportation disruptions, delays, capacity constraints, or service failures.
• Execute contingency plans to minimize operational impact.
• Escalate critical issues according to established escalation procedures.
• Coordinate recovery actions with airlines, gateways, customs teams, and local operations.

Customer Service & Communication

• Serve as the primary operational contact for assigned customers.
• Provide regular performance updates and shipment visibility reports.
• Respond to customer inquiries in a timely and professional manner.
• Manage service issues and customer complaints, ensuring prompt resolution.

Operational Coordination

• Coordinate with origin and destination offices to ensure seamless shipment execution.
• Liaise with airlines, handling agents, trucking providers, and other service partners.
• Ensure compliance with customer requirements, contractual obligations, and service level agreements (SLAs).
• Validate documentation and shipment data accuracy.

Performance Management

• Monitor operational KPIs and customer service metrics.
• Support root cause analysis of service failures.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Contribute to performance reviews and operational reporting.

Required Qualifications

• Education & experience: Bachelor's degree and/or experience in the Forwarding industry is an advantage.
• Fluently English both written and verbally.
• Proficiency in Microsoft Office, particularly Excel and Power BI.
• Data analysis and reporting capabilities.
• Familiarity with transportation management systems (TMS), cargo tracking platforms, and ERP systems is an advantage.

Core Competencies

Operational Excellence

• Strong attention to detail.
• Ability to manage high shipment volumes.
• Excellent organizational and prioritization skills.

Customer Focus

• Proactive customer communication.
• Strong service orientation.
• Relationship management capabilities.

Problem Solving

• Analytical mindset.
• Ability to make decisions under pressure.
• Effective escalation and recovery management.

Communication

• Strong verbal and written communication skills.
• Ability to engage with global stakeholders.
• Professional presentation and reporting skills.

Teamwork & Collaboration

• Cross-functional collaboration.
• Ability to work in multicultural environments.
• Positive and solution-oriented attitude.

RPO Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria, including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience, qualifications, and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary, benefits package, or employment terms.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.