Airfreight Control Tower Lead — Shipments & KPIs

Jobtailor

Wrocław

On-site

PLN 70,000 - 100,000

Full time

3 days ago

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Job summary

Jobtailor in Wrocław seeks a detail-oriented logistics professional to monitor airfreight shipments from booking to delivery, track milestones, and ensure adherence to SLAs. You will manage data in TMS and ERP systems, support root-cause analyses, and drive continuous improvement across operations.

The role requires a degree or experience in forwarding, fluent English, and strong Excel/Power BI data skills.

Qualifications

Bachelor's degree or experience in Forwarding is advantageous.
Fluent English written and verbal.
Data analysis and reporting capabilities.
Familiarity with TMS, cargo tracking platforms and ERPs is advantageous.
Strong attention to detail and ability to handle high shipment volumes.
Excellent organizational and prioritization skills.
Proactive customer communication and service orientation.
Relationship management and cross-functional collaboration.

Responsibilities

Monitor airfreight shipments from booking through final delivery.
Track and manage shipment milestones and transportation events.
Ensure adherence to transit times and customer-specific SOPs.
Maintain accurate shipment status updates within transportation management systems.
Provide proactive communication regarding shipment progress and potential delays.
Identify disruptions, delays, capacity constraints, or service failures.
Execute contingency plans to minimize operational impact.
Escalate critical issues according to escalation procedures.
Coordinate recovery actions with airlines, gateways, customs teams, and local operations.
Serve as the primary operational contact for assigned customers.
Provide regular performance updates and shipment visibility reports.
Respond to customer inquiries and manage service issues and complaints.
Coordinate with origin and destination offices for seamless execution.
Liaise with airlines, handling agents, trucking providers, and other partners.
Ensure compliance with customer requirements, contractual obligations, and SLAs.
Validate documentation and shipment data accuracy.
Monitor operational KPIs and customer service metrics.
Support root cause analysis of service failures.
Drive continuous improvement initiatives.
Contribute to performance reviews and operational reporting.