German-Speaking Support Engineer: Tech Help & Solutions

Stefanini EMEA; Poland; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Private medical subscription

Soft skills and technical training

Flexible benefits budget

Special referral bonuses

Hybrid or remote work model

Up to 4 extra vacation days

Job summary

Stefanini EMEA is seeking a Support Engineer with German to join our IT services team. You will connect customers with our technical solutions and collaborate with cross-functional teams to resolve issues, ensuring high-quality support and customer satisfaction.

The role emphasizes proactive problem solving, continuous learning, and strong communication. Hybrid or remote work is available, with locations in Poland where applicable.

Qualifications

• Advanced German (C1) required.
• Strong written and oral communication abilities.
• Team player with adaptability and perseverance.

Responsibilities

• Provide technical support to clients via email and phone.
• Log into client systems remotely to troubleshoot issues; document steps in ticketing system.
• Troubleshoot hardware, software and network problems; escalate when needed.

Skills

German (C1)

Customer service

Communication skills

Job description

Stefanini EMEA is seeking a Support Engineer with German to join our IT services team. You will connect customers with our technical solutions and collaborate with cross-functional teams to resolve issues, ensuring high-quality support and customer satisfaction.

The role emphasizes proactive problem solving, continuous learning, and strong communication. Hybrid or remote work is available, with locations in Poland where applicable.