German-Speaking SaaS Support Specialist (Remote)

Apply; Poland; Remote; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Remote work

Job summary

Optro is seeking a German bilingual Client Support Specialist to join our team from Poland. You will handle technical inquiries, guide clients through the platform, and ensure a high-quality experience.

A strong focus on empathy, problem-solving, and clear communication is essential as you collaborate with engineering and product teams to enhance our AI-powered GRC platform. The role emphasizes 9 AM – 6 PM BST shifts, remote work options within Poland, and a requirement for 3+ years in SaaS/Tier

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years SaaS/Tech Tier 1 customer support experience.
• German C1 and English proficiency required.
• Excellent written and verbal communication with empathy.

Responsibilities

• Resolve client issues via email, live chat, and video sessions.
• Learn and explain product features to clients clearly.
• Collaborate with engineering/product teams to relay client feedback.
• Leverage AI tools and knowledge bases to draft responses and summarize tickets.
• Identify trends in client feedback and suggest improvements.

Skills

German C1

English

Problem-solving

Communication

SaaS support

Education

Bachelor's degree

Tools

Zendesk

Job description

Optro is seeking a German bilingual Client Support Specialist to join our team from Poland. You will handle technical inquiries, guide clients through the platform, and ensure a high-quality experience.

A strong focus on empathy, problem-solving, and clear communication is essential as you collaborate with engineering and product teams to enhance our AI-powered GRC platform. The role emphasizes 9 AM – 6 PM BST shifts, remote work options within Poland, and a requirement for 3+ years in SaaS/Tier