Senior Onsite IT Support Technician

Stefanini EMEA; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private health insurance

Extra vacation days

Referral bonuses

Job summary

Stefanini Group in Warsaw seeks an experienced onsite IT Support specialist to deliver high-level customer service and hands-on technical support. You will handle requests via phone, email and face-to-face, escalating to resolver groups when necessary to ensure timely resolution.

The role requires 5+ years of onsite experience, ITIL Foundation (recommended), MS Office 365 and Active Directory knowledge, and strong English communication.

Qualifications

• Provide onsite IT and user support across devices and networks.
• Experience handling Tier 2/3 escalation with resolver groups.
• Familiarity with Active Directory, permissions and security basics.

Responsibilities

• Provide support that consistently meets or exceeds Customer expectations.
• Identify, analyse, and repair product failures. Order and replace parts as needed.
• Support and maintain user account information including rights, security and systems groups.
• Resolve issues from Tiers 2 and 3 with hands-on help at location/onsite when needed.
• Provide troubleshooting for network devices and coordinate with vendors to resolve problems.
• Resolve hardware or software issues from Tiers 2/3 during break-fix at site.
• Interface with vendors for technical assistance and problem resolution.
• Install PCs, peripherals and LAN equipment and configure security and access.
• Assist moves with security and file access setups.
• Move workstations and telecom equipment as required.
• Manage IMACs hardware orders and installations.
• Test and verify IMACs with end-user acceptance.
• Document changes to inventory and configuration; provide AV/Conferencing support.

Skills

Onsite support

Customer service

ITIL V3 Foundation

MS Office 365

Active Directory

Networking basics

Scripting (advantage)

iOS/Android use

English proficiency

Team player

Education

ITIL V3 Foundation Certification

MS Office Certification

Tools

Webex

Skype for Business

Job description

Stefanini Group in Warsaw seeks an experienced onsite IT Support specialist to deliver high-level customer service and hands-on technical support. You will handle requests via phone, email and face-to-face, escalating to resolver groups when necessary to ensure timely resolution.

The role requires 5+ years of onsite experience, ITIL Foundation (recommended), MS Office 365 and Active Directory knowledge, and strong English communication.