Junior Support Engineer with English and Polish

Stefanini EMEA; Kraków; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Private medical subscription

Soft skills and technical training

Monthly flexible benefits budget

Referral bonuses

Job summary

Stefanini Group is seeking bilingual English/Polish speakers in Kraków for an IT support role. You will assist clients with technical issues via email and phone, log issues in the ticketing system, and escalate problems when necessary.

The role requires availability for a 24/7 shift, including nights and weekends, and a willingness to learn new information and grow your technical and soft skills within a collaborative team environment.

Qualifications

• Fluent in both English and Polish.
• Available to work in a 24/7 shift rotation, including nights and weekends.
• Willing to learn new information and acquire new skills.
• Strong written and oral communication skills.

Responsibilities

• Provide support to clients via email and phone for technical issues.
• Log remotely to client computers and troubleshoot software/hardware.
• Document issues into the ticketing system.
• Troubleshoot hardware, software, and network issues.
• Escalate problems to higher support levels when needed.

Skills

Fluent English

Fluent Polish

Strong communication

Tools

Ticketing system

Job description

Are you and English and Polish speaker looking for a job where you can utilize your English skills? Are you looking for your first job in IT? This role might be for you!

Imagine a day at Stefanini - Take a look!

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, troubleshooting hardware, software issues
• Log remotely to the client's computer and help them solve software issues;
• Document issues that you deal with on a daily basis into the ticketing system;
• Troubleshoot hardware, software and network related issues;
• Escalate problems to the next level of support when necessary;
• Help the client with all the necessary information.

Job requirements

• Fluent in both English and Polish
• Available to work in a 24/7 shift rotation, including nights and weekends
• Ready to learn new information;
• Ready to acquire new skills (communication skills, technical skills, etc.);
• A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills.

What do we offer

• You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
• Private medical subscription;
• Soft skills and technical training for current and emerging products and technologies;
• A monthly budget for flexible benefits program;
• Special referral bonuses for recommending qualified candidates;

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.