Service Delivery Coordinator with German

Iron Mountain; Radom; Híbrido; PLN 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working options

Remote work options

Private medical care

Life insurance

Multisport card

English language lessons

Friendly work environment

Christmas gift cards

Anniversary awards

Descripción de la vacante

Iron Mountain is seeking a highly motivated Service Delivery Coordinator, German Speaking, to join our team. In this role, you will drive customer satisfaction by managing the end-to-end customer lifecycle and overseeing SLAs and Change Requests to ensure optimal service delivery and cost coverage.

You will collaborate with SDMs, Field Sales, IT, HR, Finance, and PM teams to resolve escalations, optimize solutions, and drive upselling and cross-selling initiatives.

Formación

• 2+ years in production or client relationship management.
• Fluent German and English, both written and spoken.
• Strong stakeholder management and problem-solving abilities.
• University of applied sciences degree or equivalent.

Responsabilidades

• Own end-to-end customer lifecycle, report on SLAs, and oversee Change Requests to ensure service delivery and cost coverage.
• Collaborate with SDMs, Field Sales, IT, HR, Finance, and PM teams to resolve escalations and drive upsell/cross-sell initiatives.
• Ensure billing reports are accurate, implement one-time fees correctly, and adhere to the customer governance process.

Conocimientos

Client relationship management

German language

English language

Stakeholder management

Problem solving

Educación

Higher education degree

Descripción del empleo

POL | Radom | Czarnieckiego 122

Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a highly motivated Service Delivery Coordinator, German Speaking, to join our team. In this role, you will be responsible for driving customer satisfaction, managing the end-to-end customer lifecycle, and actively growing account revenue. You will join a dynamic, highly collaborative group spanning European locations, dedicated to delivering seamless service and strategic solutions.

In this role, you will:

• Main Responsibility: Take ownership of the customer relationship by managing the end-to-end customer lifecycle, reporting on Service Level Agreements (SLAs), and overseeing the Change Request (CR) process to ensure optimal service delivery and cost coverage.

• Collaboration: Collaborate with Service Delivery Managers (SDMs), Field Sales, Information Technology (IT), Human Resources (HR), Finance, and Project Management (PM) teams to resolve escalations, optimize solutions, and drive upselling and cross-selling initiatives.

• Compliance: Ensure compliance with organizational standards by closely monitoring billing reports, ensuring the correct implementation of one-time fees, and adhering strictly to the customer governance process.

The ideal candidate will have:

• 2+ years of professional experience in production or client relationship management.

• Strong knowledge of strategic business processes, supported by fluent written and spoken German and English.

• Proven ability in stakeholder management, problem-solving, and facilitating client meetings, supported by strong technical affinity and cost awareness.

• Completed university of applied sciences degree, or a general higher education entrance qualification.

What We Offer:

• Flexible working options (08:00 - 16:00 or 9:00 - 17:00) and alternative work options, including the possibility of remote work, to support work-life balance.

• Comprehensive health, wellness, and life plans, including private medical care, life insurance, and a Multisport card.

• Opportunities for continuous learning and professional growth, including English language lessons.

• Additional perks including a friendly work environment, Christmas gift cards, and anniversary awards.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE