German-Speaking Junior Customer Support (Hybrid & Growth)

Capgemini; Wrocław; Hybrid; PLN 50,000 - 73,000; Full time

Benefits offered by this job

Medical care with Medicover

Private life insurance

Sports Card

Educational podcast on wellbeing

Access to over 70 training tracks

Home office package

Job summary

A leading global technology partner is seeking a Junior Customer Support Specialist fluent in German for their Wrocław office. In this role, you will respond to customer inquiries, troubleshoot issues, and build lasting relationships. The position requires strong communication skills in both German and English, as well as a problem-solving mindset. This role offers a hybrid working model and access to a range of training opportunities for personal and professional growth.

Qualifications

• Must be fluent in German to communicate effectively with customers.
• Confident in English for international collaboration.
• Requires problem-solving skills for fast-paced environments.

Responsibilities

• Handle inquiries via chat, email, and phone.
• Troubleshoot issues quickly and accurately.
• Build meaningful connections with customers.
• Collaborate with internal teams for case resolution.

Skills

Fluent in German

Confident communicator in English

Problem-solving

Tech-savvy

Tools

Excel

Microsoft Office

Job description

A leading global technology partner is seeking a Junior Customer Support Specialist fluent in German for their Wrocław office. In this role, you will respond to customer inquiries, troubleshoot issues, and build lasting relationships. The position requires strong communication skills in both German and English, as well as a problem-solving mindset. This role offers a hybrid working model and access to a range of training opportunities for personal and professional growth.