German-Speaking Customer Service Analyst — Hybrid Role

healthcare; Wrocław; Hybrid; PLN 70,000 - 90,000; Full time

Job summary

Solventum in Wrocław, Poland is seeking a CO Analyst - Customer Service with German to support international customers. The role focuses on handling orders, statuses, inquiries, and escalations, while collaborating with Sales, Marketing, and Supply Chain to meet requirements.

Ideal candidates will have a Bachelor's degree or higher and 1-2 years in a customer-facing environment, with fluent German and strong problem-solving and organizational skills.

Qualifications

• Bachelor's degree or higher from an accredited university.
• 1-2 years of equivalent work experience in Customer Facing environment, Complaints Handling, Customer Issue Resolution, Operations, Customer Service.
• Fluency in German.

Responsibilities

• Managing customer transactions related to order management, order status, inquiries, and back orders
• Providing customer support across assigned countries, ensuring communication in the relevant local language
• Collaborating closely with internal teams (Sales, Marketing, Supply Chain, and other support functions) to meet customer requirements
• Proactively building strong customer relationships and identifying opportunities to improve service performance
• Monitoring and managing work queues, ensuring timely processing of requests within SLA targets
• Ensuring efficient handling and resolution of customer complaints, including escalation where required
• Driving continuous improvement by identifying opportunities to enhance processes, data quality, and cycle time

Skills

German language

Customer service

Order management

Problem solving

Organizational skills

Education

Bachelor's degree or higher

Tools

Order management system

Job description

Solventum in Wrocław, Poland is seeking a CO Analyst - Customer Service with German to support international customers. The role focuses on handling orders, statuses, inquiries, and escalations, while collaborating with Sales, Marketing, and Supply Chain to meet requirements.

Ideal candidates will have a Bachelor's degree or higher and 1-2 years in a customer-facing environment, with fluent German and strong problem-solving and organizational skills.