German-English Customer Support Specialist (Hybrid)

Capgemini; Kraków; Hybrid; PLN 128,644 - 171,526; Full time

Benefits offered by this job

Medical care

Private life insurance

Sports Card

Training opportunities

Hybrid working model

Job summary

A leading global technology firm in Kraków seeks a Customer Support Representative fluent in German and English. In this role, you will handle inquiries through various channels, solve customer problems, and maintain clear communication with internal teams. Ideal candidates are tech-savvy, organized, and passionate about building strong relationships with customers. The company offers a hybrid work model and extensive training opportunities for professional growth.

Qualifications

• Fluent in German for effective communication.
• Confident in English for international collaboration.
• Enjoys building strong customer relationships.
• Able to troubleshoot issues and provide solutions.
• Organized and tech-savvy, skilled in Excel.

Responsibilities

• Handle inquiries via chat, email, and phone.
• Troubleshoot issues and deliver timely solutions.
• Build lasting relationships with customers.
• Collaborate with internal teams for case resolution.
• Maintain accurate records of interactions.
• Identify opportunities for process improvement.

Skills

Fluent in German

Confident in English

Natural problem-solver

Tech-savvy

Organized

Tools

Excel

Microsoft Office

Job description

A leading global technology firm in Kraków seeks a Customer Support Representative fluent in German and English. In this role, you will handle inquiries through various channels, solve customer problems, and maintain clear communication with internal teams. Ideal candidates are tech-savvy, organized, and passionate about building strong relationships with customers. The company offers a hybrid work model and extensive training opportunities for professional growth.