German-Speaking IT Support — Night Shift (Remote)

Unisys Corporation; Wrocław; Hybrid; PLN 89,000 - 112,000; Full time

Benefits offered by this job

Life insurance

Private health insurance

Sports Card

PPK

Paid holidays

Surplus payments

Job summary

Unisys in Wroclaw is seeking a German-speaking IT Support specialist for night shifts. You will troubleshoot IT issues, guide clients through steps to restore functionality, and decide when to escalate to Level 2.

During training you work five days a week from the office in Wroclaw for about three months; afterwards, the role transitions to remote work. The team values collaboration, accuracy, and customer service excellence.

Qualifications

• Fluent English language skills and native/near-native German (C1).
• Experience in telephone technical support or customer service is advantageous.
• Familiar with MS Office Suite and Windows environment.
• Attention to detail and analytical mindset.
• Ability to manage multiple activities simultaneously and be a strong team player.

Responsibilities

• Troubleshooting, diagnosing, and resolving IT-related issues using technical and customer service skills.
• Guide clients through steps to restore functionality and decide on escalation to Level 2 support.
• Coordinate service requests and follow up with cross-functional teams.
• Collaborate with colleagues to resolve problems and identify knowledge gaps.
• Utilize the knowledge base to resolve issues and document insights.

Skills

Fluent English

German (C1)

Tools

MS Office

Windows

Job description

Unisys in Wroclaw is seeking a German-speaking IT Support specialist for night shifts. You will troubleshoot IT issues, guide clients through steps to restore functionality, and decide when to escalate to Level 2.

During training you work five days a week from the office in Wroclaw for about three months; afterwards, the role transitions to remote work. The team values collaboration, accuracy, and customer service excellence.