German-Speaking IT Support- Nightshift Wroclaw

580 Unisys Poland Services sp. z o.o.; Polska; Hybrid; PLN 89,000 - 112,000; Full time

Benefits offered by this job

Life insurance

Private health insurance

Sports Card

Unisys University

Job summary

Unisys in Poland is seeking a Customer Service Agent to troubleshoot IT issues and assist clients in English and German. The role begins with 3 months of in-office training in Wroclaw, five days a week, followed by a transition to remote work.

You will work in a collaborative environment, use MS Office and Windows, and be part of a team focused on delivering reliable IT support. Competitive salary with company bonuses is offered.

Qualifications

• Fluent English language skills with native/near-native proficiency (C1) in German as support language.
• Experience in telephone technical support or customer service is advantageous.
• Familiarity with MS Office Suite and Windows environment.
• Strong attention to detail and analytical mindset.
• Ability to juggle multiple tasks and maintain quality.

Responsibilities

• Troubleshooting IT-related technical issues and guiding clients to restore functionality.
• Escalating complex problems to Level 2 support when needed.
• Coordinating Service Requests with cross-functional teams and following up.
• Collaborating with colleagues to identify effective solutions.
• Using the knowledge base to resolve issues and identify gaps.

Skills

English (C1)

German (C1)

MS Office

Windows OS

Attention to detail

Multitasking

Team player

Tools

MS Office Suite

Windows OS

Job description

What success looks like in this role: Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a 'Gartner Workplace Leader', we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name. Be inspired, encouraged, and supported to fulfill your ambitions and your potential. We offer a career environment where we do the right things the right way with the following daily tasks:

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support
• Coordinating Service Requests by following up with the cross-functional teams
• Team up with your colleagues to collaborate on problem-solving and identify major service solutions
• Actively use the knowledge base to resolve problems and raise potential knowledge gaps
• Coordinating and following up on Service Requests

You will be successful in this role if you have:

• Fluent English language skills & native/close to native language skills (C1) in German (support language)
• Experience in telephone technical support or any customer service-related field is an advantage
• Considerable familiarity with the MS Office Suite and the Windows environment in general
• Attention to detail and analytical mindset
• Ability to work on multiple and/or similar activities simultaneously
• Outstanding team player attitude

Why Unisys? What do we offer?

During the training period, the employee is required to be based in Wroclaw and work 5 days per week from the office. The training is expected to last 3 months. Upon successful completion of the training, the role will transition to a remote working arrangement.

• Unisys university - unlimited access to our online training tool to improve your soft skills and technical capabilities
• Industry leading 15 week onboarding & training including travels to Budapest (2x 2 weeks Unisys Training Lab)
• Life insurance - 200% of salary covered
• Private health insurance - comprehensive outpatient cover (with option to cover partner/family at own cost)
• Sports Card - can be used for gym memberships among other health and wellness offerings
• PPK - 1,5% sponsorship, starting after 3 month probation period
• Paid holidays (< 10 years of employment service: 20, >10 years of employment service: 26 days)
• Surplus payments for non-standard shifts (weekend, night, holidays)
• Competitive salary and company bonus within an unlimited work contract

Our salary range depends on the candidate's experience and the outcome of the interview process. Based on these factors, we can offer between PLN 8K and PLN 10K gross.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity