IT Support Specialist (German/English) - Remote

Unisys; Polska; Hybrid; PLN 89,000 - 112,000; Full time

Benefits offered by this job

Life insurance

Private health insurance

Sports Card

Unisys University

Job summary

Unisys in Poland is seeking a Customer Service Agent to troubleshoot IT issues and assist clients in English and German. The role begins with 3 months of in-office training in Wroclaw, five days a week, followed by a transition to remote work.

You will work in a collaborative environment, use MS Office and Windows, and be part of a team focused on delivering reliable IT support. Competitive salary with company bonuses is offered.

Qualifications

• Fluent English language skills with native/near-native proficiency (C1) in German as support language.
• Experience in telephone technical support or customer service is advantageous.
• Familiarity with MS Office Suite and Windows environment.
• Strong attention to detail and analytical mindset.
• Ability to juggle multiple tasks and maintain quality.

Responsibilities

• Troubleshooting IT-related technical issues and guiding clients to restore functionality.
• Escalating complex problems to Level 2 support when needed.
• Coordinating Service Requests with cross-functional teams and following up.
• Collaborating with colleagues to identify effective solutions.
• Using the knowledge base to resolve issues and identify gaps.

Skills

English (C1)

German (C1)

MS Office

Windows OS

Attention to detail

Multitasking

Team player

Tools

MS Office Suite

Windows OS

Job description

Unisys in Poland is seeking a Customer Service Agent to troubleshoot IT issues and assist clients in English and German. The role begins with 3 months of in-office training in Wroclaw, five days a week, followed by a transition to remote work.

You will work in a collaborative environment, use MS Office and Windows, and be part of a team focused on delivering reliable IT support. Competitive salary with company bonuses is offered.