1st Line Support Analyst/Engineer with German

Atos SE; Bydgoszcz; Sur place; PLN 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Structured onboarding and training

Language practice in real business scenarios

Clear development path

Access to learning platforms and certifications

Private medical care

Résumé du poste

Atos SE is looking for a 1st Line Support Analyst / Engineer with strong German language skills for their hybrid office in Bydgoszcz, Poland. You will be responsible for providing first-level IT support and guidance, ensuring a positive user experience.

The role requires strong communication skills, an entry-level candidate's mindset, and the ability to work within a structured and shift-based environment. You will have opportunities for development towards advanced IT roles.

Qualifications

• Willingness to work in a shift-based model, including night shifts if required.
• Entry-level candidate or career starter with strong language skills.
• Calm, patient, and solution-oriented attitude.

Responsabilités

• Act as the first point of contact for end users via various communication channels.
• Provide basic technical support for IT-related issues.
• Register, track, and update incidents in line with SLA procedures.

Connaissances

German language proficiency: B2+/C1

Customer-oriented mindset

Strong communication skills

Interest in IT

Ability to follow procedures

Formation

IT education, courses or certifications

Outils

Basic knowledge of Windows

MS Office

Description du poste

1st Line Support Analyst / Engineer with German

Location: Poland (hybrid)

Responsibilities

• Act as the first point of contact for end users via phone, email, chat or ticketing system
• Provide basic technical support and guidance for IT‑related issues
• Register, track and update incidents and service requests in line with SLA procedures
• Perform initial issue analysis and troubleshooting (software, access, basic hardware issues)
• Escalate more complex cases to 2nd line support when needed
• Communicate clearly and professionally with users in German and English
• Ensure a positive user experience through a helpful and service‑oriented approach

Hybrid Working Model

• Hybrid and employee‑friendly approach
• Office presence is flexible
• The number of on‑site days depends on the distance from the office

Shift Work Model

• This is a shift‑based role
• Night shifts may be required, depending on the project and customer support needs
• Shift schedule is communicated in advance

Required Skills

• German language proficiency: B2+/C1 (spoken and written)
• Willingness to work in a shift‑based model, including night shifts if required
• Customer‑oriented mindset and strong communication skills
• Interest in IT and motivation to build a career in technical support
• Ability to follow procedures, prioritize tasks and work in structured environments

Nice to Have

• First experience in Service Desk / IT Support / Customer Support
• Basic knowledge of Windows, MS Office or IT systems
• IT education, courses or certifications (e.g. ITIL – nice to have)
• Experience working in an international or corporate environment

Candidate Profile

• Entry‑level candidate or career starter with strong language skills
• Calm, patient and solution‑oriented attitude
• Open to learning and continuous development
• Team player who values collaboration and clear communication
• Reliable, organized and comfortable working in a shift environment

Benefits

• Great entry point to an IT career – no advanced technical background required
• Structured onboarding and training, including IT basics, processes and tools
• Language practice on a daily basis – German and English in real business scenarios
• Clear development path – opportunity to grow towards 2nd Line Support or other IT roles
• Supportive team environment – you will always be able to count on help from more experienced colleagues
• International work environment with exposure to corporate IT standards
• Hybrid working model with a flexible and employee‑friendly approach – on‑site presence is adjusted based on your distance from the office
• Access to learning platforms, trainings and certifications (e.g. ITIL, technical & language courses)
• Predictable schedule within structured shifts
• Wellbeing initiatives & work‑life balance programs
• Private medical care and benefits platform

The company follows an equal opportunity policy and does not permit any form of discrimination. Employment decisions are based solely on skills and qualifications.