German-Speaking IT Support Associate (Junior)

Hitachi, Ltd.; Wrocław; Hybrid; PLN 40,000 - 70,000; Full time

Job summary

GlobalLogic in Wrocław is seeking a motivated entry-level IT support specialist who loves using German and wants to gain practical experience in an IT company. This role focuses on language-enabled client support and collaboration with project teams.

You will work in an office setting, follow standard working hours, Monday to Friday, and participate in ticketing processes to ensure timely resolution and high-quality service while maintaining confidentiality.

Qualifications

• Mandatory knowledge of German language (min. B2 level).
• Knowledge of English (min. B2 level).
• Analytical thinking.
• Ability to work in a team.
• Ability to comprehend the project policy guidelines.
• Good hands and eye coordination for annotation.
• Attention to detail.
• Client focus.

Responsibilities

• Providing support and resolving client's inquiries
• Deliver high standard service based on project KPIs
• Maintaining absolute confidentiality of project and client data
• Working in the ticketing system

Skills

German language

English language

Analytical thinking

Teamwork

Attention to detail

GIS experience

Job description

GlobalLogic in Wrocław is seeking a motivated entry-level IT support specialist who loves using German and wants to gain practical experience in an IT company. This role focuses on language-enabled client support and collaboration with project teams.

You will work in an office setting, follow standard working hours, Monday to Friday, and participate in ticketing processes to ensure timely resolution and high-quality service while maintaining confidentiality.