German-Speaking IT Support- Nightshift Wroclaw

Unisys Corporation; Wrocław; Hybrid; PLN 89,000 - 112,000; Full time

Benefits offered by this job

Life insurance

Private health insurance

Sports Card

PPK

Paid holidays

Surplus payments

Job summary

Unisys in Wroclaw is seeking a German-speaking IT Support specialist for night shifts. You will troubleshoot IT issues, guide clients through steps to restore functionality, and decide when to escalate to Level 2.

During training you work five days a week from the office in Wroclaw for about three months; afterwards, the role transitions to remote work. The team values collaboration, accuracy, and customer service excellence.

Qualifications

• Fluent English language skills and native/near-native German (C1).
• Experience in telephone technical support or customer service is advantageous.
• Familiar with MS Office Suite and Windows environment.
• Attention to detail and analytical mindset.
• Ability to manage multiple activities simultaneously and be a strong team player.

Responsibilities

• Troubleshooting, diagnosing, and resolving IT-related issues using technical and customer service skills.
• Guide clients through steps to restore functionality and decide on escalation to Level 2 support.
• Coordinate service requests and follow up with cross-functional teams.
• Collaborate with colleagues to resolve problems and identify knowledge gaps.
• Utilize the knowledge base to resolve issues and document insights.

Skills

Fluent English

German (C1)

Tools

MS Office

Windows

Job description

## German-Speaking IT Support- Nightshift WroclawApply: Remote, Poland: Full time: Posted Today: REQ576877**What success looks like in this role:**Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name. Be inspired, encouraged, and supported to fulfill your ambitions and your potential.## ## **We offer a career environment where we do the right things the right way with the following daily tasks:*** Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills* Guiding the client through the necessary steps to restore functionality* Being responsible for either solving the issue or escalating to Level 2 support* Coordinating Service Requests by following up with the cross-functional teams* Team up with your colleagues to collaborate on problem-solving and identify major service solutions* Actively use the knowledge base to resolve problems and raise potential knowledge gaps* Coordinating and following up on Service Requests**You will be successful in this role if you have:*** Fluent English language skills & native/close to native language skills (C1) in German (support language)* Experience in telephone technical support or any customer service-related field is an advantage* Considerable familiarity with the MS Office Suite and the Windows environment in general* Attention to detail and analytical mindset* Ability to work on multiple and/or similar activities simultaneously* Outstanding team player attitude ## **Why Unisys?**## What do we offer?* During the training period, the employee is required to be based in **Wroclaw** and work **5 days per week from the office**. The training is expected to last **3 months**. Upon successful completion of the training, the role will transition to a **remote working arrangement**.* **Unisys university** - unlimited access to our online training tool to improve your soft skills and technical capabilities* **Industry leading 15 week onboarding & training**including travels to Budapest (2x 2 weeks Unisys Training Lab)* **Life insurance** – 200% of salary covered* **Private health insurance** - comprehensive outpatient cover (with option to cover partner/family at own cost)* **Sports Card** – can be used for gym memberships among other health and wellness offerings* **PPK**- 1,5% sponsorship, starting after 3 month probation period* **Paid holidays** (< 10 years of employment service: 20, >10 years of employment service: 26 days)* **Surplus payments**for non-standard shifts (weekend, night, holidays)* **Competitive salary** and **company bonus**within an unlimited work contract* **Our salary range** depends on the candidate’s experience and the outcome of the interview process. Based on these factors, we can offer between PLN 8K and PLN 10K gross.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.