German-Speaking 1st Line IT Support Analyst

Atos; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care and benefits平台

Hybrid working model

Job summary

Atos is seeking a 1st Line Support Analyst / Engineer with German for our Service Desk team in Poland. You will be the first point of contact for international users, delivering basic IT support and guiding customers with a professional, customer-focused approach.

The role requires German proficiency (B2+/C1), willingness to work shifts (including nights), and strong communication skills. We offer a hybrid work model and opportunities to grow within IT support roles.

Qualifications

• German language proficiency at least B2+/C1 (spoken and written).
• Willingness to work in a shift-based model, including night shifts if required.
• Customer-oriented mindset and strong communication skills.
• Interest in IT and motivation to build a career in technical support.
• Ability to follow procedures, prioritize tasks and work in structured environments.
• First experience in Service Desk / IT Support / Customer Support is a plus.
• IT education or certifications (e.g. ITIL) are preferred.

Responsibilities

• Act as the first point of contact for end users via phone, email, chat or ticketing system.
• Provide basic technical support and guidance for IT-related issues.
• Register, track and update incidents and service requests in line with SLA procedures.
• Perform initial issue analysis and troubleshooting (software, access, basic hardware issues).
• Escalate more complex cases to 2nd line support when needed.
• Communicate clearly and professionally with users in German and English.
• Ensure a positive user experience through a helpful and service-oriented approach.

Skills

German language (B2+/C1)

Education

ITIL knowledge (nice to have)

Tools

Windows

MS Office

IT systems

Job description

Atos is seeking a 1st Line Support Analyst / Engineer with German for our Service Desk team in Poland. You will be the first point of contact for international users, delivering basic IT support and guiding customers with a professional, customer-focused approach.

The role requires German proficiency (B2+/C1), willingness to work shifts (including nights), and strong communication skills. We offer a hybrid work model and opportunities to grow within IT support roles.