German-Speaking Service & SAP Orders Specialist (Hybrid)

Accenture PLC; Warszawa; Hybrid; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model (Warsaw city center)

Language and technology training

Employee development path

Training package

Employee assistance program

Private medical care

Life insurance

Share purchase plan

Referral program

Job summary

Accenture plc in Warsaw seeks a German-speaking customer service specialist to support service and repair requests by phone and email. You will review contracts, manage orders/returns in SAP, and coordinate with internal teams and vendors to ensure timely resolutions.

The role requires fluent German (C1) and English (B2), strong communication, and daily full-time availability (Mon–Fri). Hybrid on-site work is offered with comprehensive development opportunities.

Qualifications

• Fluency in German language (min. C1 level).
• Knowledge of English language (min. B2 level).
• Well-developed communication skills.
• Full time availability, 8 hours daily from Monday to Friday.
• Client orientation and stress resistance.
• Microsoft Office package knowledge (Excel, Word, PowerPoint).

Responsibilities

• Handle customer service activities related to service and repair requests by phone and email.
• Review and validate contractual agreements related to the service and repair process.
• Manage orders and returns activities in SAP.
• Coordinate the service and repair process with internal teams and spare parts vendors.
• Ensure resolution of queries within contractual metrics.

Skills

German language proficiency

English language proficiency

Communication skills

MS Office (Excel/Word/PowerPoint)

Customer service experience

Tools

SAP

Job description

Accenture plc in Warsaw seeks a German-speaking customer service specialist to support service and repair requests by phone and email. You will review contracts, manage orders/returns in SAP, and coordinate with internal teams and vendors to ensure timely resolutions.

The role requires fluent German (C1) and English (B2), strong communication, and daily full-time availability (Mon–Fri). Hybrid on-site work is offered with comprehensive development opportunities.