Polish-Speaking Support Specialist — On-site (Szczecin)

Targi Pracy

Szczecin

Hybrid

PLN 56,000 - 89,000

Full time

8 days ago

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Benefits offered by this job

Private healthcare LuxMed

MyBenefit monthly budget

Private life insurance

MultiSport

Fruits on Wednesdays

Pizza Days

Talent Development Program

CNX Academy mentoring

CNX University online trainings

Refer a friend bonus up to 4000 PLN

Amazing work culture

Modern office in Szczecin center

Job summary

Targi Pracy is seeking a Customer Support Specialist for the Polish market in Szczecin. You will provide written email support in Polish, resolve issues by reviewing past interactions, and handle refunds with care while adhering to GDPR requirements.

The role requires fluent Polish and English at C1 level, strong communication, and a patient, empathetic approach. You will work on-site in a structured back-office environment with comprehensive training and benefits.

Qualifications

Fluent Polish (C1) and English (C1) both written and spoken.
Strong communication, analytical, and problem-solving skills.
On-site availability in Szczecin for full-time work.

Responsibilities

Deliver written customer support via email for the Polish market.
Investigate and resolve customer issues by reviewing past interactions and using internal tools.
Process manual refunds and address GDPR-related complaints with care and accuracy.
Ensure every customer interaction is professional, empathetic, and solution-focused.
Work with multiple systems efficiently while maintaining a high level of precision.