Back-office Customer Support Specialist with German - Top E-commerce Company

Concentrix; Szczecin; On-site; PLN 67,000 - 112,000; Full time

Benefits offered by this job

Private healthcare

MultiSport

Pizza Days

Career development program

Job summary

Concentrix in Szczecin, Poland, is seeking a Back-office Customer Support Specialist with German and English (both C1) to join a dedicated team. You will handle written communications for the German market, resolve issues, process refunds, and ensure GDPR-compliant handling with precision.

The role requires on-site availability, a fast typing pace (150+ wpm), and strong empathy, problem-solving skills, and resilience. Competitive benefits and career growth await.

Qualifications

• Fluent German (C1) and English (C1), both written and spoken.

Responsibilities

• Deliver written customer support via email for the German market with a small call volume.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools.
• Process manual refunds and address GDPR-related complaints with care and accuracy.
• Ensure every customer interaction is professional, empathetic, and solution-focused.
• Work with multiple systems efficiently while maintaining a high level of precision.

Skills

German (C1)

English (C1)

Job description

Job Title: Back-office Customer Support Specialist with German - Top E-commerce Company

Job Description

We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you.

Key Responsibilities

• Deliver written customer support via email for the German market with a small call volume.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools.
• Process manual refunds and address GDPR-related complaints with care and accuracy.
• Ensure every customer interaction is professional, empathetic, and solution-focused.
• Work with multiple systems efficiently while maintaining a high level of precision.

Requirements

• Fluent German (C1) and English (C1) – both written and spoken.
• Excellent communication skills and the ability to clearly explain solutions.
• Strong analytical and problem-solving mindset.
• Patience, empathy, and emotional resilience.
• Typing speed of 150+ keystrokes per minute and solid computer literacy.
• Availability for full-time on-site work in Szczecin (5 days in a week) Mon-Sunday, 9:00 – 18:00 different shifts within this timeframe

What We Offer

• Competitive salary Relocation support and help with obtaining the required work permits.
• Engaging trainings
• Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
• Talent Development Program: a transparent career paths and promotions
• CNX Academy: with mentoring program
• CNX University: with unlimited online trainings available
• Refer a friend: bonus for recommending a friend
• Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
• Modern office in the heart of Szczecin centre, Poland

Location

Poland, Szczecin

Time Type

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Mission

Hi, we're Concentrix.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.