German-Speaking Customer Support Specialist – Hybrid

Capita; Kraków; Hybrid; PLN 95,000 - 106,000; Full time

Benefits offered by this job

Financial stability

LuxMed insurance

Generali insurance

Multisport

MultiKafeteria

Hybrid model

Full-time / Part-time

Referral bonus

Lunch break

Relocation support

International exposure

Diversity networks

Job summary

Capita is hiring a Customer Service Agent with German (m/f/d) to be the person customers rely on — listening, helping, and solving. If you're motivated, enjoy using German daily, and want a role with real impact, this is the opportunity you've been waiting for.

You will support customers across channels, analyze and resolve queries, and handle administrative and technical requests. The position offers a hybrid model: 2 days from home, 3 days in the office after training, with options for

Qualifications

• German at min. C1 level.
• Customer oriented attitude.
• Excellent organizational and communication skills.
• Good knowledge of MS Office.

Responsibilities

• Supporting customer through different channels.
• Analysing and solving customer’s queries.
• Sharing information on administrative and technical requests (products, invoices, etc.).
• Making changes to the system.
• Forwarding faults or calls to other departments.

Skills

German (C1)

Customer-oriented

Organizational skills

Communication skills

MS Office

Tools

MS Office

Job description

Capita is hiring a Customer Service Agent with German (m/f/d) to be the person customers rely on — listening, helping, and solving. If you're motivated, enjoy using German daily, and want a role with real impact, this is the opportunity you've been waiting for.

You will support customers across channels, analyze and resolve queries, and handle administrative and technical requests. The position offers a hybrid model: 2 days from home, 3 days in the office after training, with options for