German-Speaking Customer Experience Pro (Hybrid)

IG Europe GmbH; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Performance bonus

Private medical cover

Job summary

IG Group is seeking a Customer Experience Associate (German) to deliver digital-first support to a global customer base. You will handle inquiries across products, markets and platforms, working within a multinational team to exceed quality and productivity benchmarks.

The role requires fluency in English and German, strong problem-solving skills, and a passion for customer service excellence. The company emphasizes hybrid working with in-office collaboration several days weekly.

Qualifications

• Customer-focused approach with a service mindset.
• Empathy and emotional intelligence in client interactions.
• Ability to deescalate difficult situations professionally.

Responsibilities

• Deliver digital-first support via Intercom across queries.
• Aim for high CSAT and maintain productivity and quality standards.
• Collaborate with local and global teams to ensure seamless customer journeys.

Skills

Customer focus

Empathy

De-escalation

Communication

Collaboration

Accountability

Tools

Intercom

CRM systems

Job description

IG Group is seeking a Customer Experience Associate (German) to deliver digital-first support to a global customer base. You will handle inquiries across products, markets and platforms, working within a multinational team to exceed quality and productivity benchmarks.

The role requires fluency in English and German, strong problem-solving skills, and a passion for customer service excellence. The company emphasizes hybrid working with in-office collaboration several days weekly.