German-Speaking Customer Support Specialist (Contract, Hybrid)

Accenture; Warszawa; Hybrid; PLN 76,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Private medical care

Life insurance

Employee share plan

Training package

EAP

Job summary

Accenture in Warsaw is hiring for a customer service role supporting service and repair requests. You will review contracts, manage orders and returns in SAP, and coordinate with internal teams and vendors.

The role combines remote and onsite work with a fixed-term contract to support current business needs. Requirements include fluent German (C1), English (B2), strong communication, and 8-hour daily availability from Monday to Friday.

Qualifications

• Fluent German (C1) and English (B2) required.
• Strong communication and client-facing skills.
• Full-time availability, 8 hours Mon-Fri.
• Proficient in Microsoft Office tools.

Responsibilities

• Handle customer service requests via phone and email.
• Review and validate service contracts.
• Process orders and returns in SAP.
• Coordinate service/repair with internal teams and vendors.
• Resolve queries to meet contractual metrics.

Skills

German language (C1)

English language (B2)

Communication skills

Client orientation

Stress resistance

Microsoft Office (Excel/Word/PowerPont

Tools

SAP

Job description

Accenture in Warsaw is hiring for a customer service role supporting service and repair requests. You will review contracts, manage orders and returns in SAP, and coordinate with internal teams and vendors.

The role combines remote and onsite work with a fixed-term contract to support current business needs. Requirements include fluent German (C1), English (B2), strong communication, and 8-hour daily availability from Monday to Friday.