German-Speaking Customer Support Agent — On-site Athens (Relocation)

WW Talents; Szczecin; On-site; PLN 80,000 - 119,000; Full time

Benefits offered by this job

Relocation package

Hotel accommodation

Flight ticket

Airport pick-up

Job summary

WW Talents is seeking a German-speaking Customer Service Representative to join an international team in Athens, Greece, providing professional customer support across multiple channels.

You will work on-site in Piraeus with rotating hours and occasional weekend shifts, while benefiting from a full relocation package and performance-based bonuses. This role offers monthly productivity bonuses and a 14-month salary as part of the compensation package.

Qualifications

• German language at C1/C2 level.
• English proficiency at B2-C1 level for training and internal communication.
• Experience in customer service preferred but not essential.

Responsibilities

• Provide high-quality customer service in German via phone, email, and chat.
• Assist customers with inquiries, product and service information, orders, and account-related requests.
• Handle concerns and complaints professionally with timely solutions.
• Document interactions and update records using CRM systems.
• Deliver friendly, professional, and solution-driven support across the customer journey.
• Collaborate with internal teams to resolve issues efficiently.
• Follow procedures, service standards, and quality guidelines.
• Maintain high levels of customer satisfaction and service quality.

Skills

German language

Customer service

Communication skills

Problem solving

Multicultural environment

Tools

CRM software

Job description

WW Talents is seeking a German-speaking Customer Service Representative to join an international team in Athens, Greece, providing professional customer support across multiple channels.

You will work on-site in Piraeus with rotating hours and occasional weekend shifts, while benefiting from a full relocation package and performance-based bonuses. This role offers monthly productivity bonuses and a 14-month salary as part of the compensation package.