German-Speaking Customer Success & Sales — Athens, On-site

WW Talents; Kraków; Sur place; PLN 63 000 - 73 000; Plein temps

Avantages offerts par ce poste

Relocation package

Sales bonus

Productivity bonus

Comprehensive training

International environment

Résumé du poste

WW Talents seeks a German-speaking Customer Support & Sales Agent to join an international team in Athens, Greece. You will handle inquiries via inbound calls and email, providing support for mobile, internet, TV, billing, and technical issues, while identifying sales opportunities.

The role requires German at C1 and English at B2, with relocation package and a 14-month salary structure. Training is provided in Customer Care and Sales, with on-site working hours.

Qualifications

• Fluent or native-level German with at least C1 proficiency.
• English proficiency at B2 level for training and internal communication.
• Previous experience in customer service, customer support, technical support, call center, contact center, telecommunications, or sales is highly advantageous.
• Excellent verbal communication and interpersonal skills.
• Strong customer orientation and problem-solving abilities.
• Good PC skills and confidence using digital tools.
• Familiarity with mobile devices and telecommunications services.
• Comfortable working in a target-driven and performance-oriented environment.
• Ability to identify sales opportunities and contribute to cross-selling, upselling, and customer retention.
• Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Responsabilités

• Provide high-quality German-speaking customer support via inbound calls and email.
• Deliver technical support and troubleshoot issues related to mobile services, internet, TV, network connectivity, data roaming, PIN/PUK, and other technical matters.
• Assist customers with billing questions, account activation, and account management.
• Identify customer needs and recommend suitable products and services.
• Perform cross-selling and upselling activities.
• Support contract renewals and customer retention efforts.
• Handle cancellation-related inquiries and contribute to maintaining customer loyalty.
• Accurately document customer interactions, cases, and solutions.
• Deliver an excellent customer experience while meeting quality and performance targets.

Connaissances

German (C1)

English (B2)

Customer service

Technical support

Sales awareness

CRM software

MS Office

Outils

CRM software

MS Office

Description du poste

WW Talents seeks a German-speaking Customer Support & Sales Agent to join an international team in Athens, Greece. You will handle inquiries via inbound calls and email, providing support for mobile, internet, TV, billing, and technical issues, while identifying sales opportunities.

The role requires German at C1 and English at B2, with relocation package and a 14-month salary structure. Training is provided in Customer Care and Sales, with on-site working hours.