German-Speaking Support Agent — Relocation (Athens)

WW Talents; Lublin; On-site; PLN 58,000 - 69,000; Full time

Benefits offered by this job

Relocation package

Job summary

WW Talents in Athens, Greece, seeks a German-speaking Customer Service Representative to provide professional support via phone, email and chat, helping customers with inquiries and resolving issues in a multicultural environment.

You will join an international team, support premium brands, and develop strong communication and customer service skills. The role offers an on-site work model with a relocation package included.

Qualifications

• German language at C1/C2 level.
• English at B2-C1 level for training and internal communication.
• Experience in customer service is preferred but not essential.

Responsibilities

• Provide high-quality customer service in German via phone, email, and chat.
• Assist customers with general inquiries, product and service information, orders, and account-related requests.
• Handle customer concerns and complaints professionally, providing timely and effective solutions.
• Accurately document customer interactions and update records using CRM systems.
• Deliver friendly, professional, and solution-oriented support throughout the customer journey.
• Collaborate with internal teams to resolve customer issues efficiently.
• Follow company procedures, service standards, and quality guidelines.
• Maintain high levels of customer satisfaction and service quality.

Skills

German (C1/C2)

English (B2-C1)

Customer service

Communication

Problem solving

Tools

CRM systems

Job description

WW Talents in Athens, Greece, seeks a German-speaking Customer Service Representative to provide professional support via phone, email and chat, helping customers with inquiries and resolving issues in a multicultural environment.

You will join an international team, support premium brands, and develop strong communication and customer service skills. The role offers an on-site work model with a relocation package included.